WORK EXPERIENCE
Trainer, Server | Hollerbach’s German Restaurant | Sanford, FL | Oct 2019 – Jan 2025
- Delivered exceptional service in a high-volume environment, earning consistent positive feedback from management.
- Managed multiple tasks efficiently, prioritizing guest satisfaction and maintaining high standards of service.
- Flexibly supported team goals through strong work ethic and going above and beyond to ensure operational success.
- Supported kitchen operations, ensuring the site is fully operational and ready for servicing guests.
- Trained new team members and foster culture, demonstrating strong leadership and communication skills.
- Maintained a high level of professionalism and composure during guest interactions.
Trainer, Server | Hard Rock Cafe | Orlando, FL | Feb 2021 – Jun 2021
- Demonstrated exceptional order accuracy (98%), proficient cash-handling and point-of-sale system utilization.
- Provided outstanding service to a diverse clientele, enhancing interpersonal skills and multitasking abilities.
- Led and motivated team members to meet sales and guest satisfaction metrics.
- Devised creative service recovery solutions to resolve conflicts, ensuring smooth operations during peak times.
- Trained new staff members, ensuring a seamless onboarding experience.
Upscale Server | Boca Restaurant | Winter Park, FL | Jun 2021 – Aug 2021
- Collaborated with team to achieve daily operational goals, volunteering extended hours to support operational needs.
Food Runner | 1921 Mount Dora Restaurant | Mount Dora, FL | Sep 2020 – Feb 2021
- Efficiently delivered orders from the kitchen to the correct tables, ensuring accuracy and consistent presentation.
- Replenished supplies and assisted chefs by maintaining well-stocked work areas.
Server | Outpost Kitchen, Bar, and Provisions | Maitland, FL | Feb 2021 – Jun 2021
- Cross-trained in a variety of roles, including service bartender, food runner, expo, busser, and host.
Bartender, Food Runner, Expo, Busser, Host | Hollerbach’s German Restaurant | Sanford, FL | Sep 2020 – Feb 2021
- Provided exceptional service as a bartender, efficiently mixing drinks and maintaining cleanliness.
- Ensured correct orders were delivered promptly and accurately as a food runner and expo.
- Trained best practices; maintained clean and inviting environment as a busser and host.
Food Runner | The Ravenous Pig | Winter Park, FL | Oct 2019 - Sep 2020
- Delivered orders from expo line to tables with speed and accuracy, maintained garnishments, prepared plates.
Server, Host, Shift Trainer | Cracker Barrel | Sanford, FL | May 2017 – Oct 2019
- Provided excellent service when taking orders and delivering meals, ensuring an outstanding dining experience.
- Greeted and seated guests efficiently, ensuring smooth flow of restaurant operations.
- Adapted to quick menu changes while maintaining high standards of service.
