Shaneathia Armstrong

A results-driven sales and operations professional with experience across healthcare, insurance, real estate, and financial services. Proven ability to drive revenue growth, exceed sales targets, and improve conversion rates through strong consultative selling and client relationship management. Skilled in team leadership, strategic planning, and CRM utilization, with a track record of enhancing operational efficiency, optimizing performance, and delivering high-quality customer experiences.

LICENSED REALTOR (TN) at CENTURY 21 Patterson & Associates Real Estate Co. (2024-10 – Present)

• Manage buyer, seller, and investor transactions, generating $1.8M in first-year sales through strong negotiation.
• Secure listing agreements within 24–48 hours using market analysis and competitive pricing strategies.
• Advise clients on market trends, property valuation, and investments to ensure smooth closings and satisfaction.
• Support property management, including leasing, tenant coordination, and property oversight, while maintaining active licensure.

TRAVEL CLINIC MANAGER at Milan Laser (2025-10 – 2026-06)

• Managed clinic operations and sales strategy, driving revenue growth, KPI performance, and alignment with healthcare goals.
• Achieved top 80–90th percentile rankings by exceeding sales targets, improving conversion rates, and maximizing revenue.
• Conducted high-converting consultations, delivering personalized treatment plans and strategic upselling to increase client value.
• Traveled nationwide to improve clinic performance, implement best practices, and enhance sales and operational efficiency.
• Trained and coached teams on sales strategy, objection handling, CRM use, and client experience to boost team performance.
• Managed daily operations, including scheduling, workflow optimization, and compliance with safety and cleanliness standards.
• Ensured exceptional client experience, resolved concerns, and drove retention through consistent service excellence.
• Utilized Salesforce CRM to track pipelines, analyze KPIs, and optimize follow-up for higher lead conversion.

LIFE AND MEDICARE INSURANCE AGENT at Independent Broker (2016-11 – 2025-12)

• Sold Medicare Advantage, Medigap, Part D, ancillary, and life insurance products, consistently exceeding sales targets.
• Built and maintained a strong client base through referrals, networking, and lead generation.
• Customized insurance solutions to meet individual client needs, increasing satisfaction and retention.
• Applied consultative sales techniques and objection handling to successfully close deals.
• Recognized as a top performer for highest Annualized Life Premium (ALP) and overall sales performance.
• Collaborated with underwriters and claims teams to ensure smooth policy issuance and client support.
• Developed community partnerships that drove consistent lead generation and increased business through referrals and local engagement.

SR. MEDICARE SALES MANAGER at Zing Health (2023-06 – 2024-07)

• Led the Medicare Advantage sales team, driving enrollment growth and achieving sales targets.
• Executed market strategies to increase penetration and align with business goals.
• Coached Benefits Consultants to improve sales performance and productivity.
• Built community partnerships and drove enrollments through outreach and CBM initiatives.
• Improved sales processes to enhance efficiency and conversion rates.
• Ensured CMS compliance through training, monitoring, and field support.
• Recruited and onboarded agents while tracking KPIs and driving performance improvement.

BROKERAGE MANAGER at Pekin Insurance (2021-06 – 2023-06)

• Led Life and Medicare Supplement sales strategy, driving growth, profitability, and target achievement.
• Recruited, trained, and managed agents to build a high-performing sales force.
• Analyzed loss ratios, sales data, and financial reports to optimize performance and profitability.
• Conducted market research and competitive analysis to support product and pricing strategies.
• Mentored agents and improved distribution strategies to increase market penetration and sales.

REGIONAL DEVELOPMENT MANAGER at American Credit Acceptance (2017-02 – 2019-04)

• Developed and maintained successful business relationships by utilizing networking opportunities.
• Increased profitability through the development of pipelines using effective marketing and sales strategies, including CRM.
• Hosted product-focused events to attract new clients and enhance customer relationships.
• Established relationships with key stakeholders, including store managers, business owners, and distribution partner sales teams.

BACK-UP HEAD TELLER at Trustmark National Bank (2016-07 – 2017-02)

• Conducted routine audits of teller drawers and monthly internal branch audits to ensure compliance with regulations.
• Provided exceptional customer service and identified sales opportunities, resulting in successful cross-selling and customer referrals.
• Executed customer transactions, including deposits, withdrawals, and money orders, with high accuracy and efficiency.
• Delivered excellent service while achieving top upselling conversion rates and driving cross-selling and referrals.

FINANCIAL REPRESENTATIVE at SunTrust Bank (2013-02 – 2016-04)

• Conducted detailed financial reviews for business clients to identify appropriate products to fit their needs.
• Consistently exceeded monthly sales targets for deposit accounts, credit cards, and loans.
• Generated cross-selling opportunities and provided recommendations to help clients meet and maintain their financial goals.
• Acquired new business accounts through community events and charity fundraisers.

STORE MANAGER at Jabber Jaw Mobile (2010-06 – 2013-02)

• Formulated and implemented effective marketing strategies that increased sales in sister stores.
• Consistently achieved top sales volume within the local market by delivering exceptional customer service and meeting sales targets.
• Designed and executed innovative marketing campaigns, resulting in a significant increase in sales from 60% to 97% in just 1 month.

SALES / OFFICE ADMINISTRATOR at Under 200 Cars Trucks (2008-02 – 2010-06)

• Led all sales personnel, providing financial and credit consultations to customers and making recommendations accordingly.
• Achieved the highest level of customer retention in auto sales within the company's market.

High School Diploma – Trezvant High School (2003)