Long Xiong
PC Migration Specialist
Hire this person
Send a job offer directly to this candidate
About
Results-driven IT Support Professional with 7 years of experience delivering technical support, troubleshooting complex hardware and software issues, and maintaining reliable IT systems. Skilled in diagnosing and resolving technical problems, supporting end users, managing ticketing systems, and ensuring high levels of customer satisfaction.
Experience
PC Migration Specialist - CliftonLarsonAllen (Formerly Answerport)
(2026-02)
- Assist in IT Infrastructure cutovers and organizational carveouts, support separations and migration of systems, users and network resources
- Provide post-cutover support and troubleshooting to ensure stability, security, and user functionality
- Deliver desk-side and remote support to resolve migration-related technical issues
- Perform data migrations, transferring users' profiles, files and settings while maintaining data integrity
- Migrate user devices to updated operating systems (Windows 10/11) and deploy new hardware
Field Service Technician - Children's Wisconsin
(2024-10 - 2025-10)
- Provided high level user information and support for PC hardware applications throughout the organization
- Responsible for PC desktop installations, upgrades, changes, and de-installations
- Monitor, troubleshoot, and respond to technical computer hardware and software problems
- Installs and configures computer hardware throughout the CHHS network environment
IT Service Support Analyst - Marquette University - Milwaukee, WI
(2023-04 - 2024-10)
- Work with IT Service Desk on escalated support issues
- Identify and document solutions and troubleshooting materials and processes, for the Service Support Team knowledge base
- Provide testing on new or updated applications; help implement, deploy, and support university wide solutions
- Participate in problem management diagnostics and troubleshooting to resolve and eliminate root causes of issues
Senior IT Support Specialist - Kohl's Corporate - Menomonee Falls, WI
(2022-08 - 2022-10)
4+ years of technical support experience within a Microsoft Windows environment, directly supporting end users' day-to-day needs. Expertise working with the following technologies Active Directory, Avaya Telecom based phone software, ServiceNow Ticketing System and Remote Support Tools
IT Support Specialist - Kohl's Corporate - Menomonee Falls, WI
(2017-07 - 2022-08)
Contract from 07/2017-02/2021. Converted to FTE 02/2022
- Worked on telecom issues include adding KEM setup, configuring desk/softphones, adding/removing phones from the database directory
- Troubleshooted networking connectivity/VPN issues from the Cisco client and RSA application
- Performed software deployment, running configuration policies, and assigning the machine to the primary user in SCCM
- Provided end-user PC support, problem resolution, and service request actions for desktop workstations, laptops, software applications, peripherals, windows operating systems and basic LAN connectivity problems
- Supported installs, upgrades, and supports infrastructure software and hardware for applications, systems, and helpdesk groups
Education
Bachelor of Science - Information Science & Technology - University of Wisconsin – Milwaukee (2017-05)
