PC Support Specialist
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My position at The Arc of Ulster-Greene involved setting up and deploying PCs for end-users and making sure they continue to work properly. My job duties included using Active Directory and Group Policy to configure PC settings. I was also responsible for deploying and maintaining Chromebooks and Chromebases via the Chrome Management Console.
In addition, I was responsible for processing helpdesk tickets for handling problems and questions that end-users might have (using the SysAid helpdesk system).
Skills: Group Policy, Active Directory, Chrome Management Console, SysAid (helpdesk system), Meraki (cloud-based network management), Zscaler (cloud-based Internet filter), Mimecast (cloud-based e-mail filter), Soha (cloud-based remote access system)
I have experience helping end-users resolve computer-related issues and also setting up and maintaining PCs, phones, printers, door locks, time clocks, switches, network wiring and more.
