Loraine Dimaranan

Possesses a total of nineteen (19) years of experience in contract life cycle management, negotiation, risk assessment, administration, pre- and post-sales support, quality assurance, contract and project management, training and development, proposal management, and customer service.

Dynamic Procurement

Manager at Five9 with expertise in complex contract negotiation (SaaS, MSAs, SOWs, Professional Services), vendor management, and regulatory compliance (DPAs, SOX). Proven track record in optimizing contract performance, mitigating risk, and fostering collaboration across legal, security, and finance departments. Adept at risk assessment and problem-solving, ensuring stringent compliance while delivering financial value through strategic supplier management, cost-savings analysis, and effective executive communication.

Procurement Manager at Five9 Philippines, Inc. (2026-03 – Present)

• Spearhead the review, analysis, and negotiation of complex legal clauses in vendor contracts—including liability, indemnification, data use, intellectual property, and SLAs—drafting strategic pushbacks to mitigate risk for the organization.
• Lead the detailed review, redlining, and negotiation of complex vendor agreements (MSAs, SOWs, SaaS Agreements, Professional Services), focusing on mutualizing clauses, liability caps, intellectual property rights, and specific carve-outs to protect the company's interests.
• Review and ensure consistency in Data Processing Addendums (DPAs). Partner with Legal and IT Security to ensure all vendors comply with internal security standards and third-party audit requirements (e.g., ISO 27001).
• Review vendor insurance certificates and coordinate with internal risk teams to ensure adequate coverage (e.g., Cyber, Crime policies) is maintained by third parties.
• Led critical negotiations for complex contracts and service agreements, securing highly favorable terms while mitigating organizational risk and ensuring strict regulatory compliance.
• Manage key vendor relationships and drive financial oversight for enterprise software and services, consistently analyzing quotes, identifying cost savings, and negotiating favorable renewal terms.
• Lead the procurement and legal strategy for high-impact enterprise projects, such as the strategic ServiceNow integration, conducting comprehensive risk analyses and structuring complex Integration License Agreements.
• Safeguard corporate assets by enforcing Five9's intellectual property and trademark guidelines, ensuring protective contract language is integrated across all vendor agreements.
• Translate complex legal and contractual implications into actionable insights for senior leadership and legal teams, while drafting persuasive, firm-facing communications and responses for high-stakes vendor negotiations.
• Conduct thorough market research and competitive analysis on prospective vendors. Evaluate capabilities, pricing, and proof-of-concept findings to guide vendor selection.
• Developed enterprise-wide procurement strategies and mentored a high-performing team to drive operational excellence, cost reduction, and process automation.
• Managed the full supplier lifecycle, including rigorous onboarding, performance evaluations, and the cultivation of strategic partnerships to foster innovation and mutual growth.
• Streamlined procurement workflows by identifying opportunities for digitalization and waste elimination, enhancing the overall efficiency of the supply chain.
• Monitored departmental expenditures through detailed reporting and safeguarded the company by implementing robust contingency plans and compliance frameworks.

Lead Contract Specialist at Nasdaq Canada Inc. (2019-02 – 2025-05)

• Analyzed and interpreted client revisions on standard contracts, implementing precise changes based on redlines and requests.
• Led negotiations with clients, addressing concerns, providing strategic feedback, and securing favorable outcomes.
• Coordinated escalations and approvals for contractual risks, compliance issues, and critical terms and conditions.
• Maintained expert knowledge of commercial contracting templates, fallback language, and acceptable deviations to ensure consistency and compliance.
• Utilized Conga CLM and X-Author to streamline contract negotiation, redlining, and finalization processes.
• Collaborated with Sales, Commercial Managers, Legal, Finance, Security, and IT teams to manage the contracting process from initiation to execution for SaaS and on-premises solutions.
• Drafted, reviewed, and negotiated IT, SaaS, and cloud service agreements, ensuring alignment with business objectives, regulatory requirements (GDPR, HIPAA/BAA), and privacy standards.
• Negotiated and finalized Master Service Agreements (MSAs), Statements of Work (SOWs), Non-Disclosure Agreements (NDAs), Information Security Agreements (ISAs), Service Level Agreements (SLAs), and Data Processing Agreements (DPAs).
• Partnered with cross-functional teams to assess vendor risk, define fallback language, and mitigate exposure in complex technology contracts.
• Conducted scenario-based training for non-legal stakeholders on IT contract negotiation, risk allocation, and plain-language interpretation.
• Supported audit readiness by maintaining accurate records of supplier contracts and performance metrics.
• Directed cross-border negotiations across APAC, EMEA, and North America, balancing technical requirements with commercial terms to achieve consensus.
• Fostered strong working relationships with client general counsels, procurement officers, and Nasdaq's internal stakeholders, ensuring smooth communication and alignment with the company's contract playbook.
• Managed and customized Conga CLM and X-Author contract templates.
• Served as the primary contact for Conga's contract management platform.
• Updated the Corporate Platforms contract playbook to meet business needs.
• Managed CLM Conga projects for smooth implementation.
• Developed webpages detailing product offerings and contractual language.
• Created, configured, and maintained contract templates, clause libraries, and business rules within the Conga CLM platform.
• Ensured templates were legally compliant, standardized, and aligned with corporate policies.
• Implemented updates to reflect evolving business, regulatory, and legal requirements.
• Supported system configuration, troubleshooting, and issue resolution across Conga CLM.
• Collaborated with IT and CRM administrators to ensure seamless integration with Salesforce and other connected systems.
• Partnered with Legal and Business stakeholders to streamline contract creation and approval workflows.
• Monitored template usage and contract creation trends to identify and implement efficiency improvements.
• Ensured adherence to corporate governance, risk management protocols, and regulatory standards.
• Delivered training and guidance to end-users on template utilization, document generation, and best practices.
• Developed comprehensive documentation, reference guides, and knowledge base materials for internal stakeholders.
• Served as the primary point of contact for template-related inquiries, issues, and enhancement requests.

Contract administrator and supplier management at Pontoon Philippines Inc. (2016-04 – 2019-02)

• Drafted contracts for Outsourcing Services, ensuring compliance with company policies.
• Researched and analyzed contract data, providing reports on supplier performance.
• Provided contractual guidance to Regional Program Managers and functional teams.
• Managed agreements in accordance with Google's Contract Management Policies.
• Developed strong relationships with internal and external customers.
• Advised on business and acquisition strategies for leadership and technical teams.
• Reviewed Requests for Proposal (RFPs), mitigating risks and assisting in proposal development.
• Negotiated contract terms with stakeholders via email and phone.
• Drafted amendments, Statements of Work, renewals, and Inbound Services Agreements.
• Monitored and updated contract abstracts and billing details as needed.
• Prepared weekly status reports and participated in governance meetings.
• Acted as the point-of-contact for contractual matters with prime contractors and pricing teams.
• Established and maintained supplier relationships to enhance client satisfaction.
• Conducted assessments, audits, and evaluations of supplier compliance and performance.
• Provided recommendations based on supplier needs, market analysis, and pricing structures