Procurement Manager at United Rentals (2023-11 – Present)
- Building and maintaining strong relationships with customers, addressing their needs and concerns, and ensuring positive customer experiences.
- Overseeing the delivery of services, ensuring they meet agreed-upon standards and SLAs.
- Identifying areas for improvement in service processes, developing and implementing solutions, and monitoring their effectiveness.
- Tracking key metrics, analyzing data, and reporting on service performance to identify trends and areas for improvement.
- Managing budgets related to the service department, ensuring efficient allocation of resources and cost control.
- Communicating effectively with team members, customers, and other stakeholders, keeping them informed about service-related matters.
- Handling complex customer complaints and inquiries, escalating issues as needed, and implementing solutions.
- Developing and implementing service strategies to meet business objectives and improve service quality.
- Creating and updating service policies and procedures to ensure consistent and efficient service delivery.
- Overseeing the resolution of technical issues, coordinating with technical teams, and ensuring timely support for customers.
- Managing inventory related to service operations, ensuring availability of necessary parts and supplies.
- Building and maintaining strong relationships with vendors, suppliers, and other external partners.
Mechanic 2 at Sunbelt Rentals (2020-09 – 2023-11)
- Diesel equipment technology, preventative and reparative maintenance.
- Troubleshooting and issue diagnosing along with inspection and repair.
- Finding root causes and analysis all while practicing workplace safety and culture.
- Preparing accurate and complete work orders, including descriptive notes and listing all parts needed.
- Completing daily rental ready inspections of equipment and reports/logs also incorporating JSA's and take 10's.
- Assist with inspecting equipment and scheduling repairs prior to failure, breakdown and PM's; recognizing equipment failures and causes to eliminate future issues.
- Help recondition and repair or replace worn parts such as tires, hoses and decals for safety.
Sr. Equipment Rental Specialist at Sunbelt Rentals (2019-09 – 2023-11)
- Inside sales role responsible supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment.
- Understand customer equipment needs, negotiate and place orders.
- Support the logistic of dispatch equipment delivery and training other team members.
- Deliver customer satisfaction through a professional attitude at all times.
PCE/TOP DRIVE Mechanic/Assembly at National Oilwell Varco Corporation (2012-07 – 2019-08)
- Oversaw the shipping and receiving of various products.
- Monitored manual and automated facility functions.
- Ensured full implementation of quality standards.
- Maintained facility safety guidelines.
- Set and monitored goals and reviewed employee activities and productivity.
- Ensured compliance with facility procedures and industry shipping guidelines.
- Identified quality issues and ensured prompt resolution.
- Ensured proper maintained and upkeep of facility equipment.
Logistics Clerk at American International Group Inc. (2007-11 – 2012-07)
- Performed duties related to the regular handling of mail and packages by performing manual duties and operating mail processing equipment.
- Received and sorted incoming and outgoing mail and packages according to postal regulations and unit requirements.
- Maintained logs of postage charges, receipt forms, and other records as required.
