Lift Operator - Quality Assurance at Myndyou (2024-10 – Present)
- Audits and evaluates live and recorded communication data to ensure strict adherence to corporate compliance and quality benchmarks. Transcribe recorded audio accurately, maintaining meticulous attention to detail in documentation.
- Maintains meticulous documentation and data integrity through high-accuracy transcription of complex technical interactions.
- Manages data validation and outbound operational workflows utilizing advanced AI chatbot technologies.
Licensed Insurance Agent at Connexion Point (Temp) (2023-09 – 2024-10)
- Achieved or exceeded target insurance sales quotas, effectively selling Medicare Part C policies to a diverse clientele.
- Provided comprehensive explanations of policy features, benefits, and drawbacks, ensuring clients made informed decisions.
- Customized insurance programs to meet individual customer needs and resolved policyholder inquiries and concerns regarding insurance claims.
Licensed Insurance Agent at Physicians Mutual Insurance Company (2021-06 – 2023-09)
- Exceeded sales quotas by effectively marketing multiple insurance products, including Medicare supplements, life, cancer, and dental policies.
- Provided comprehensive explanations of policy features, benefits, and drawbacks, ensuring clients made informed decisions.
- Addressed and resolved policyholder inquiries and concerns regarding insurance claims, enhancing customer satisfaction.
Bilingual Front Desk (Check-in/Out) at Aesthetic Center for Plastic Surgery (ACPS) (2013-09 – 2018-05)
- Greeted and checked out patients, ensuring a smooth flow of traffic through the reception area. Managed data entry for patient demographics, scheduling workflows, and electronic records management systems to optimize clinic efficiency.
- Coordinated appointment schedules, managed reminder calls, and verified insurance coverage and walked patients through their financial responsibilities and policy details to optimize clinic operations.
- Handled financial transactions by collecting cash payments, co-payments, and account balances. Oversaw daily and monthly financial reporting, payment processing, and account ledger reconciliations with zero variance
Bilingual Front Office Administrator at Excel Center Houston (2012-05 – 2013-09)
- Managed patient check-in and check-out processes, ensuring accurate update of demographics and efficient scheduling, while also verifying insurance details, explaining benefits and coverage to patients, and following up on treatment plans.
- Handled financial transactions including collection of cash payments, co-payments, and account balances, and executed end-of-day financial reconciliations with a focus on accuracy.
- Delivered administrative support by training new staff, maintaining inventory for lobby and kitchen areas, and providing translation services for Spanish-speaking patients to facilitate effective communication.
Bilingual Front Office Coordinator at First Colony Aquatic and Rehabilitation Center (2010-02 – 2011-09)
- Managed patient check-ins and check-outs, including the collection of cash payments, co-payments, and account balances, ensuring accurate financial transactions and record-keeping.
- Coordinated patient scheduling, insurance verification for HMO, PPO, and Medicare, clearly communicated policy breakdowns to patients, and maintained up-to-date patient demographics, contributing to efficient clinic operations.
- Facilitated effective communication by translating for Spanish-speaking patients and providing education on benefits and coverage, enhancing patient understanding and satisfaction.
Bilingual Front Office Coordinator at Richard K. Vanik, M.D. Plastic Surgery & Hand Surgery (2008-03 – 2010-02)
- Optimized patient intake and administrative efficiency by managing appointment scheduling, reminder calls, and patient check-in and check-out procedures.
- Ensured accurate insurance processing by verifying coverage for HMO, PPO, and Medicare plans, simplifying complex benefit details for patients, obtaining necessary pre-authorizations, and executing ICD9 & CPT coding for billing purposes.
- Enhanced patient understanding and facilitated care by providing bilingual translation services and educating patients on their benefits and coverage details for various procedures.
Bilingual Front Desk Coordinator/Receptionist at Noble Primary Care Associates, PA (2006-03 – 2008-03)
- Managed front desk operations by efficiently scheduling appointments and ensuring accurate updating of patient demographics.
- Provided translation services for Spanish-speaking patients, facilitating effective communication and enhancing patient care.
- Verified insurance coverage, processed referrals, and educated patients on benefits and coverage, advised patients on their specific plan limitations and co-payment requirements, while also managing the collection of co-payments.
Bilingual Medical Receptionist/Medical Assistant – Externship at Yury Nosaville, M.D., Obstetrics & Gynecology (2005-10 – 2005-12)
- Answered incoming calls, managed appointment scheduling, and verified patient insurance, and assisted patients with understanding their initial coverage and out-of-pocket details.
- Assisted with patient preparation and rooming, maintaining a clean and organized environment by restocking exam rooms.
- Observed medical procedures including Pap smears and well-woman exams, supporting physician and medical assistant with patient care.
Telephone Surveyor at Creative Consumer Research (2003-01 – 2003-11)
- Conducted comprehensive market research and surveys to gather valuable consumer insights.
- Accurately recorded and reported survey data, ensuring integrity and reliability of information.
- Provided translation services for Spanish-speaking clients, facilitating clear and effective communication.
