Allina Health/Children’s – The Mother Baby Center – Minneapolis, MN 10/2021 to 6/30/2023
Senior Administrative Assistant – OB/GYN
Perform clerical tasks.
- Complete tasks such as typing, preparation of documents, mailing.
- Answer phones and make client / business associate calls.
- Maintain client records.
- Perform billing tasks, and compile data.
- Maintain databases and Excel spreadsheets.
- Generate reports.
Provide department support.
- May schedule patient / client visits.
- May perform receptionist and check-in function.
- May order supplies.
- May coordinate meetings, conferences, presentations, travel arrangements.
- May have responsibility for assigned projects.
- May manage employee and leader schedules and calendars.
- May write correspondence to internal customers, or to clients or business associates.
- May manage provider schedules, expenses and / or education tracking.
- May manage department timecards.
- May manage department website.
- Other duties as assigned.
Leadership Capabilities
See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
- I know where Allina is going and how my role fits into this picture.
- I capture important lessons and share them to foster innovation.
- I am good at anticipating the implications of my decisions.
- I understand and apply the disciplines of continuous improvement.
Mayo Clinic - Rochester, Minnesota 06/2016 to 01/2020
Medical Administrative Assistant – Division of Plastic and Reconstructive Surgery
- Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through.
- Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient.
- Exhibits initiative, proficiency, and adaptability to optimize the time of those supported.
- Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.
- Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.
General Mills – Plymouth, Minnesota 04/2016 to 06/2016
Research and Development Laboratory Technician
- Laboratory/bench-top support with food ingredients
- Management of several tasks simultaneously including cooking and preparing food for improvement of store-bought formulas and density testing
- Ordering ingredients, and managing ingredient inventories.
- Communication and partnership with team members
- Sanitation and food & personal safety
Towers Watson- Bloomington, Minnesota 09/2014 to 11/2015
Customer Service Representative (Contractor)
- Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken.
- Research participant questions related to employee health and pension benefits.
- Talking on the phone with clients 80% of the workday. Must have excellent communication skills. Have knowledge with health carrier’s coverage and plan options.
- Provide technical support and assist customers in using web-based, employee self-service tools.
University of Minnesota, Twin Cities – Shepherd Laboratories 12/2013 to 5/2014
Lab Assistant, Environmental Science Department
- Trained in all laboratory equipment including microscopes, computers and the IRMS.
- Measured relative abundance of isotopes in given samples of plant specimens, animal bone fragments and animal hair specimens.
- Handled highly toxic chemicals used during cleaning processes and critically analyzed data for inconsistencies.
- Successfully passed Regulation Laboratory Training
University of Minnesota, Twin Cities – Blegen Hall Laboratories 9/2013 to 5/2014
Lab Assistant, Anthropology Department
- Operated a wide variety of laboratory equipment, including 3D microscopes.
- Analyzed cut marks on animal bones to see how water effects depression over a set amount of time.
- Tested animal bones in water flume for up to 40 hours at a time.
- Supported a Research Adviser with project research, providing lab experience and school credit.
