Lori Boatman

Dedicated customer service expert with 12 years of experience in delivering exceptional support. Skilled in multitasking and managing time efficiently to meet client demands. Strong adaptability to change and ability to work independently without supervision. Authorized to work in the US for any employer.

Willing to relocate to: Edmond, OK - Oklahoma City, OK

Call Center Customer Service Representative at Dartphone (2025-09 – Present)

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center "scripts" when handling different topics.
• Identifying customers' needs, clarify. information, research every issue and providing solutions.
• Assist with other administrative tasks, including data entry and report generation.

Front Desk Receptionist at Healthy Living OKC - Nonprofit (2024-01 – 2025-04)

• Greet every member or visitor that comes through our doors.
• Ensure every member or visitor either scans in or signs the visitor log.
• Give tours of the facility and answer all questions the guest may have.
• Accurately sign up new members.
• Collecting monthly dues.
• Nightly cleaning duties. Ex: wiping off all tables and chairs, clean coffee pots, wipe down snack bar, turn off all TVs, ect.
• Sign members up for art classes and other activities going on at the facility.

Customer Service Representative/Call Center at Mathis Home (2021-09 – 2023-12)

• Immediately answered a high volume of incoming calls as they came in que, without exceeding a hold time of 10 seconds.
• Processed customer returns, exchanges, and damages.
• Correctly coordinated service repairs to go out to customer's homes each week.
• Followed up on all repair tickets daily.
• Provided timely and accurate information to customers requests and concerns.
• Organized and manage multiple priorities timely and accurate information to customers requests and concerns.

Wellness Coordinator at The Joint Chiropractic (2019-12 – 2021-09)

• Checked in new patients and assisted with completing paperwork.
• Comforted patients by answering questions and maintaining a calm reception area.
• Checked in approximately 20-30 patients daily.
• Sold an average of 3 new wellness plans or packages per day.
• Maintained confidentiality of patient information in compliance with HIPAA.
• Accurately calculated daily sales numbers and processed payments.
• Cleaned and disinfected the clinic and lobby daily.
• Scanned all documentation into correct patient files.
• Worked independently with minimal supervision.

Receptionist/Office Assistant at PLATINUM SALON (2018-10 – 2019-12)

• Attended to phone calls, recorded detailed messages, and transferred calls to respective individuals.
• Maintained reception area, organized salon environment, sold salon products, and recorded sales.
• Accurately processed clients card payments.
• Accurately handled cash transactions and balanced the cash drawer at the end of the day.
• Maintained other operations for owner such as Sam's orders for supplies.
• Developed superior customer relationships by actively listening and handling clients questions or concerns with respect.
• Scheduled appointments as requested using scheduling rules and requirements.

Optometric Technician/Transcriber at Eye Medical Group (2018-03 – 2019-10)

• Pre-tested patients prior to optometrist examinations, including pressures, visual acuities and auto refraction.
• Gathered patients medical history such as, family, family optical, prescriptions, past optical, and current issues.
• Did a refraction on the patients prior to the doctor coming in to do the finalized refraction.
• Led patients to exam rooms, answered general. questions and prepared patients for the doctor by explaining the process.
• Conducted special tests such as field of vision assessment, OCTs and pachymetry.
• Scheduled and re-scheduled patients.

Some College in Business Management – Rose State College (2008-08 – 2009-05)

High school diploma or GED – Moore High School (2004-08 – 2008-05)