Lori

Resourceful and empathetic professional with extensive experience in customer service, event management, and team leadership. Proven ability to enhance customer satisfaction, streamline operations, and coordinate complex events. Adept at administrative support, message taking, and communication, with strong skills in Microsoft Office.

Mobile Expert, TMOBILE (2026-03-2026-06)

Sales of Mobile phones, phone plans and accessories, Home Internet and provide excellent customer service

Server, Bartender at Salina Country Club, JRI Hospitality (2025-03 – 03-2026

• Delivered exceptional service as a server in Johnny's Up and the Grill, enhancing customer experiences through attentive interaction and menu expertise.
• Executed event setup, service, and breakdown efficiently, ensuring smooth operations and client satisfaction.

Director of Sales and Catering at Saratoga Hot Springs Resort (2022-10 – 2024-12)

• Elevated catering revenue by implementing innovative marketing strategies, effectively targeting new clientele.
• Led a team of sales professionals, driving performance through mentorship and targeted training.
• Coordinated cross-departmental collaboration to guarantee seamless event execution, significantly enhancing customer satisfaction.
• Evaluated market trends to refine sales tactics and bolster competitiveness in the catering industry.
• Orchestrated diverse events, including weddings, graduations, and life celebrations, ensuring all client needs were met with excellence.

Assistant Manager at TJ Maxx (2019-04 – 2022-10)

• Streamlined store operations by introducing new inventory management practices, enhancing overall efficiency.
• Trained and nurtured employees, fostering a motivated and high-performing team environment.
• Boosted customer satisfaction scores through effective problem-solving and exceptional service delivery.
• Contributed to consistent achievement of sales targets via strategic planning and execution.

Manager at The Rib Crib (2017-02 – 2019-04)

• Mentored and developed employees, cultivating a high-performing and motivated team atmosphere.
• Oversaw inventory procurement and supply ordering, managing budgets to maintain profitable margins.
• Optimized inventory management while ensuring adherence to OSHA standards, providing team members with essential food safety training.
• Contributed to the attainment of sales targets consistently through strategic initiatives and planning.
• Managed talent acquisition and performance evaluations, fostering a strong workforce tailored to company goals.

RN refresher program in Nursing – Newman University (2025-09)

Associate in Nursing in Nursing – Columbia College (1994-10 – 1995-05)

LPN Nursing Degree in Nursing – Afton VO-Tech (1993-10 – 1994-05)

Certified Nursing Assistant in Nursing – Afton VO-Tech (1993-10 – 1994-05)