Lori

Maintained strict confidentiality of patient and financial records in full compliance with HIPPA regulations. Managed comprehensive insurance billing, including electronic claim submission, narratives, attachments, and insurance Accounts Receivable (AR) follow-up. Reviewed, corrected, and resubmitted denied or rejected claims to maximize reimbursement and reduce outstanding balances.

Dental Office Manager - Cary Smiles - Cary, NC

(2023-04 - 2025-12)

• Maintained strict confidentiality of patient and financial records in full compliance with HIPPA regulations.
• Managed comprehensive insurance billing, including electronic claim submission, narratives, attachments, and insurance Accounts Receivable (AR) follow-up.
• Reviewed, corrected, and resubmitted denied or rejected claims to maximize reimbursement and reduce outstanding balances.
• Oversaw patient Accounts Receivable, generated statements, and coordinated collections to support consistent revenue cycle performance.
• Presented treatment plans and financial arrangements, clearly explaining insurance benefits and payment options.
• Calculated daily projected collections and performed end-of-day reconciliations, including deposits.
• Managed patient and provider scheduling, improving workflow efficiency and reducing wait times.
• Generated recall and pending treatment reports to increase case acceptance and strengthen patient retention.
• Delivered exceptional customer service by addressing patient inquiries and concerns via phone, email, and written correspondence.
• Operated and maintained autoclaves and ultrasonic cleaners to ensure proper instrument sterilization and regulatory compliance.

Dental Office Manager - Cary Smiles - Cary, NC

(2018-03 - 2023-04)

• Oversaw comprehensive insurance billing processes, including monitoring and resolving outstanding Accounts Receivable.
• Reviewed, corrected, and resubmitted denied or rejected electronic claims to ensure timely reimbursement.
• Prepared and presented treatment plans, discussing financial options and coordinating payment arrangements with patients.
• Conducted daily financial reconciliation, including balancing deposits and matching completed procedures.
• Coordinated and submitted biweekly payroll or practice staff, ensuring accurate and timely compensation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Performed sterilization procedures under proper OSHA regulations.
• Operated and maintained autoclaves and ultrasonic cleaners for efficient instrument processing.

Dental Office Manager - Dr. Bradford Pressley, DDS

(2008-10 - 2018-03)

• Managed full-cycle insurance billing and AR follow-up.
• Corrected and resubmitted rejected electronic claims.
• Presented treatment plans and coordinated financial arrangements.
• Performed end-of-day reconciliation and deposit balancing.
• Processed monthly accounts payable and ensured timely payments of practice expenses.
• Completed payroll processing and verified staff compensation accuracy.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Performed sterilization procedures under proper OSHA regulation.
• Managed patient and provider scheduling, improving workflow efficiency and reducing wait times.
• Generated recall and pending treatment reports to increase case acceptance and strengthen patient retention.
• Delivered exceptional customer service by addressing patient inquiries and concerns via phone, email, and written correspondence.
• Operated and maintained autoclaves and ultrasonic cleaners to ensure proper instrument sterilization and regulatory compliance.

High School Diploma - Cary High School