Lorna Wilson

Versatile and detail-oriented professional with extensive experience spanning healthcare administration, Release of Information (ROI), transportation dispatch and operations, and corporate administrative support. Brings five years of ROI experience with Datavant supporting multiple hospitals and clinics, along with prior hands-on experience coordinating transportation operations, dispatching drivers, managing schedules, and resolving service disruptions. Recognized for clear communication, sound judgment, confidentiality, and the ability to organize competing priorities while maintaining accurate records and dependable service.

Medical Records Specialist II at Datavant (2022-10 – Present)

• Coordinate Release of Information (ROI) services across multiple hospital and clinic locations, supporting accurate and timely access to medical documentation.
• Process medical record requests through scanning, copying, faxing, and electronic documentation while maintaining accuracy and confidentiality.
• Review and prepare records for distribution, following established procedures and applicable privacy requirements.
• Respond to patient and client inquiries, assist walk-in visitors, and address concerns with professionalism and discretion.
• Manage competing requests and deadlines in a fast-paced healthcare environment while maintaining organized records and consistent service.
• Communicate with facility staff and internal teams to help resolve request issues and support efficient daily operations.

Facilitator (Transportation Operations) at SCR Medical Transportation (2020-07 – 2022-10)

• Supported daily transportation and dispatch operations by coordinating driver assignments, passenger trips, routes, and schedules.
• Communicated schedule details, service updates, and changes to drivers and relevant team members to support reliable transportation.
• Monitored trip activity and service progress, identifying delays or scheduling conflicts and responding promptly to keep operations moving.
• Resolved day-to-day dispatch challenges, including route adjustments and service disruptions, using practical problem-solving and clear communication.
• Helped maintain smooth workflow by balancing changing priorities, coordinating resources, and supporting drivers throughout daily operations.
• Provided facilitator-level operational support to help maintain service standards and timely pickups and drop-offs.

Corporate Administrator at Waterville Advisors (2018-04 – 2020-04)

• Provided day-to-day administrative support to brokers and executive leadership, helping maintain organized and efficient office operations.
• Managed filing systems, business documents, and a high volume of client communications with attention to detail.
• Assisted with billing activities, followed up on administrative issues, and helped resolve client or workflow concerns.
• Coordinated travel arrangements and logistical details for executives and vendors.
• Prioritized multiple administrative responsibilities while maintaining professional communication and dependable follow-through.

Recovery Support Specialist at St. Martin DePorres House of Hope (2016-12 – 2018-03)

• Maintained confidential client information and organized documentation in support of program requirements and daily operations.
• Assisted clients with daily living needs, including meal preparation and medication assistance, within assigned responsibilities.
• Helped maintain a safe, structured, and supportive environment for individuals in recovery.
• Supported documentation, organization, and routine tasks while treating clients with respect and professionalism.

High School Diploma – Harlan High School (2007)