Louise Nava

Versatile operations leader with 10+ years of escalating responsibility across logistics (UPS, warehouse management), healthcare transport, and behavioral health. Demonstrated ability to build and lead high-performing teams, manage complex clinical and operational workflows, and deliver measurable results.

Behavior Therapist – School Setting - The Stepping Stones Group

(2024-11)

• Provided academic and behavioral support to students with diverse learning needs in a school-based setting.
• Supported students in developing social and communication skills through evidence-based interventions.
• Assisted lead teachers in implementing lesson plans and adapting instructional materials to meet individual student needs.
• Maintained a safe, structured learning environment and collaborated with teachers, staff, and parents to enhance student outcomes.

Clinical Operations Manager - Behavior Genius

(2024-05 - 2024-08)

• Managed KPIs, departmental budgets, and staff performance across clinical and operational teams.
• Oversaw intake and scheduling departments; drove clinical and operational growth initiatives.
• Served as primary vendor/client liaison and led community engagement and event planning efforts.
• Analyzed metrics and financials to inform leadership decisions and improve service delivery.

Operations Supervisor → Lead Behavioral Technician → Behavioral Technician - Behavior Genius

(2023-08 - 2024-05)

• Advanced rapidly from BT to Lead BT to Operations Supervisor within first year of ABA career.
• Delivered 1:1 and small group direct therapy, maintained data collection, and supported individualized treatment plans.
• As Supervisor: managed staff, provided departmental oversight, facility operations, and administrative responsibilities.
• Assisted clients with AAC devices and implemented Behavior Intervention Programs.

Gurney Van Driver (NEMT) - Premier Medical Transport

(2022-11 - 2023-08)

• Safely operated company vehicles transporting non-emergency medical patients from SNFs and private residences to appointments.
• Provided compassionate patient care during transport, including gurney-based transfers.
• Maintained zero at-fault incidents throughout tenure.

Warehouse Lead - Target Distribution Center

(2021-09 - 2022-08)

• Led warehouse team in daily operations, inventory flow, and productivity targets.
• Coached and mentored team members to maintain safety standards and operational efficiency.

Warehouse Lead - Trek Bicycles Warehouse

(2020-05 - 2021-08)

• Managed warehouse operations including receiving, inventory management, and shipping coordination.
• Oversaw team performance and ensured accurate, timely fulfillment of orders.

Supervisor - UPS

(2014-06 - 2020-04)

• Supervised package handling teams across multiple operational shifts for 6 years.
• Trained new employees, monitored productivity metrics, and enforced safety compliance.
• Consistently met or exceeded throughput targets in a fast-paced, high-volume environment.

Classified Substitute - Glendora Unified School District

(2022-11)

• Performed custodial, administrative, and classroom aide duties as needed across multiple school sites.

High School Diploma - Chino Hills High School (2014)

General Studies - Chaffey College (2014 - 2015)