Lourdes Rodas

Dedicated hospitality candidate committed to utilizing outstanding customer service, organizational, and problem-solving abilities, complemented by practical training and unwavering professionalism.

Insurance Verification Specialist at Hazelden Betty Ford Foundation (2019-07 – 2025-07)

• Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
• Review patient deductibles and/or copays and enter into the billing system and spreadsheets provided to the front end department at all locations.
• Assist front end staff and call center staff in understanding carrier websites and verification of eligibility.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Admitting Representative at Desert Regional Medical Center (2017-05 – 2019-07)

• Ensure that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions.
• Ensure accurate, comprehensive registrations of patients. Ensure accurate patient insurance information is recorded including verification of eligibility and benefits.
• Ensure that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.
• Completed census at midnight and registered Trauma patients.

Admitting Specialist at Eisenhower Medical Center (2013-09 – 2017-04)

• Ensure that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions.
• Ensure accurate, comprehensive registrations of patients. Ensure accurate patient insurance information is recorded including verification of eligibility and benefits.
• Ensure that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.

Patient Financial Specialist at Eisenhower Medical Center (2011-04 – 2013-08)

• Provide financial counseling both in advance and post receipt of services. Provide financial counseling in advance of services, collects prepayments, and provides cost estimates to patients.
• Responded to patient inquiries regarding insurance benefits and charges.
• Provided bedside financial counseling services.

Admitting Specialist at Eisenhower Medical Center (2002-02 – 2011-03)

• Ensure that all patients have a satisfying registration experience and are provided with choices, options and counseling to assist them in making their healthcare decisions.
• Ensure accurate, comprehensive registrations of patients. Ensure accurate patient insurance information is recorded including verification of eligibility and benefits.
• Ensure that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.

Payroll Assistant at Eisenhower Medical Center (2000-07 – 2002-02)

• Performed a variety of duties necessary to generate accurate and timely processing of pay checks.
• Code, batch and enter timecard data in computer. Order, file and distribute payroll reports.
• Fill out and mail employment verifications.

Respiratory Therapy Equipment Technician at Eisenhower Medical Center (1997-04 – 2000-06)

• Maintained, stocked, ordered supplies and equipment. Processed billing.
• Performed minor routine equipment maintenance.
• Assured clean and or sterile condition of reusable equipment.
• Calibrated Ventilators and pulse oximeters.

AA – College of the Desert

EMT – Palm Springs High School (2005-01)

CNA – Palm Springs High School (1996-01)