Lucas Agregado

Born February 6, 1989, Father of two beautiful children, and almost two decades in the service industry. My mantra is to exceed what is expected. I like to perform all tasks and speak with a sense of purpose.

I am a huge fan of "work smarter, not harder" and "teamwork makes the dream work." I love to streamline processes to make work more efficient. I believe in both coaching and learning from others because a team is only as effective as they are individually. In addition to the following full-time employment, I maintained part-time employment in various unlisted food service establishments including but not limited to several James Beard award winning or nominated restauranters.

General Manager at Sidecar Cherry St (2024-03 – Present)

• Leading a team of talented employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyze market trends and competitor activities to identify opportunities for improvement and innovation
• Oversee all aspects of daily operations, including staff management, customer service, and financial performance
• Manage and optimize inventory
• Create employee schedules that ensure adequate staffing levels during peak hours while controlling labor costs
• Resolve customer complaints promptly and respond to reviews
• Instituted quality control measures ensuring consistent delivery of high-quality products/services

Food and Beverage Director at Ambassador Hotel (2023-02 – 2024-03)

• Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control
• Cultivated relationships with vendors to negotiate favorable pricing agreements and ensure timely delivery of supplies
• Created innovative menus that showcased seasonal ingredients and catered to diverse dietary preferences
• Collaborated with the executive chef to develop new recipes and culinary concepts that exceeded guest expectations
• Conducted regular inspections of dining areas to ensure cleanliness, organization, and adherence to health regulations
• Leveraged customer feedback surveys to identify areas for improvement in service quality and guest satisfaction
• Fostered a positive work environment through team-building activities and recognition programs
• Collaborated with event planners or wedding coordinators on customized menus for private functions
• Elevated customer experience by ensuring prompt resolution of any complaints or concerns raised by guests
• Drove continuous improvement efforts by soliciting feedback from staff members on operational processes or workflow inefficiencies
• Mentored aspiring chefs through culinary internships or apprenticeship programs within the organization

Mortgage Loan Processor at Open Mortgage, LLC (2021-06 – 2023-02)

Covid Remote Job

• Managed and processed mortgage loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements
• Collaborated with loan officers, underwriters, and other team members to gather necessary documentation and information for loan applications, expediting the approval process
• Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
• Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
• Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle
• Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow
• Collaborated with title companies, appraisers, and insurance providers to coordinate and obtain necessary documentation for loan processing
• Maintained up-to-date knowledge of industry regulations and changes, implementing necessary adjustments to ensure compliance

General Manager at GameStop (2019-03 – 2021-06)

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Led a team of 8 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Managed inventory levels to optimize stock availability while minimizing carrying costs

Service Manager at Golf Suites (2017-02 – 2019-01)

Formerly Flying Tee

• Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Conducted performance evaluations for staff members, identifying areas for improvement and implementing targeted coaching plans
• Maintained accurate cash handling procedures, reconciling registers at the end of each shift with minimal discrepancies
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Coordinated with maintenance personnel to address any facility issues or equipment malfunctions in a timely manner
• Implemented cost-saving measures such as optimizing staffing schedules based on peak hours and reducing unnecessary expenses

Trade school in Culinary Arts – Platt College-Tulsa (2010-05)

High school diploma – Fort Gibson High School (2007-05)