Lucineide Cox

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Assist in resolving any administrative problems. Maintain office supplies for department. Answer calls from customers regarding their inquiries. Prepare and modify documents including correspondence and emails. Maintain electronic and hard copy filing system. Perform data entry.

Customer Representative - TelExtreme - Boise, ID

(2006-10 - 2007-08)

• Obtained client information by answering telephone calls and answered client questions
• Verified information and established policies by entering client information
• Informed clients by explaining procedures and providing information
• Maintained communication equipment by reporting problems
• Accomplished sales and organization mission by completing related results as needed

Customer Specialist Support - Poupatempo Center (TimeSave) - Sao Paulo, Brazil

(2003-11 - 2005-08)

A Citizen Service Center fully equipped with e-government portals.

• Answered calls from Brazilian citizens from all different states providing information on how to obtain licenses, permits, unemployment services and insurance, vehicle registration, driver's license (new or renewal), national identification card, labor card and etc.
• Used software to computerized tracking system and receive an electronic ticket that indicates the service desired and the estimated wait time for each citizen
• Offered citizens tremendous time savings, while also delivering services with greater courtesy and professionalism

Administrative Assistant / Secretary / Receptionist - Utah Office Association - Sao Paulo, Brazil

(2002-05 - 2003-07)

• Answered phone calls and greeted customers
• Kept a positive image and responded to inquiries from clients, staff and in person or by phone in a courteous manner
• Maintained personnel files
• Have experience on Word processing, typing and filing skill
• Have a good working knowledge of Microsoft word, excel and outlook
• Assisted clients with purchases and posted payments to assigned payable accounts
• Handled banking transactions/services and bank deposits
• Registered bank transactions, including cash and credit
• Supervised new employees
• Welcomed international CEOs into the office by greeting and directing them to meetings with the company owners
• Managed all offices policies and procedures
• Performed administrative/clerical and personal tasks/duties

Retail Shoe Salesperson - Martha Shoe Retail - Imperatriz, MA - Brazil

(1999-02 - 2002-02)

• Helped clients in need of apparel, shoes, and accessories
• Greeted clients
• Identified customers needs by making suggestions when needed
• Helped prevent theft, and kept the premises clean
• Established professional relationships to gain clientele
• Completed weekly stock and inventory assignments
• Answered phones to execute orders
• Established credit card accounts for client

Associates - Administrative Office Assistant: General Studies - Amaral Raposo College