Lucy Murphy

Highly organized HR-House Manager with a proven track record of successfully managing and leading busy private household and family operations, while providing superior service. Possess strong organizational, communication, and leadership skills. I am a leader in running a busy home environment with proficiency and over the top professionalism.

Trustworthy of all personal matter of the family and children, with a NDA attached. (if preferred) My Experience as a Family Manager with over 20+ years of experience providing emotional, financial and practical support to families in parenting education, and case management. Committed to helping families with a very busy life establish stability and develop healthy relationships. Proven ability to build relationships with families, develop individualized plans, and provide support in a variety of areas.

I absolutely have honored the families and staff that I oversee, with the highest level of respect and training of nothing but excellence! My training with children from birth to teen has prepared me to step oversee their yearly development with school, activities and sports. I have been trained as a 5 star 5 diamond cook and I pass that knowledge in preparing a meal preparation for the week and special holidays.

I always get a clear understanding of what is excepted of me and I pass that on to my staff, so the family awakes every morning to nothing but positive and highest level of service.

Human Resource House Director - Denny Equine-Mr. Denny and family - Richmond/Lexington, Ky

(2015-06)

• Fostered positive employee relationships through a combination of listening to employee problems, resolving complaints and conflicts, maintaining personal interactions, and planning and coordinating employee social activities
• Developed and implemented a system for tracking household expenses.
• Managed learning content by auditing existing learning materials, reviewing and editing final drafts, adapting content to changing learner needs, validating content with subject matter experts, aligning content with business goals and initiatives, maintaining consistency through quality control measures, and providing project status updates to stakeholders.
• Created and maintained a family calendar to coordinate all activities.
• Established and maintained a budget for the family, ensuring that all bills were paid on time.
• Created and implemented a system for organizing and storing household items.
• Developed and implemented a system for organizing family photos and memorabilia.
• Created and maintained detailed records of all maintenance, repairs, and services provided.
• Monitored and maintained the highest standards of cleanliness and hygiene.
• Prepared and maintained detailed reports on all operations and services.
• Implemented and enforced strict policies and procedures to ensure the highest level of service and cleanliness.
• Developed and enforced a system for tracking and managing supplies and inventory.
• Enforced safety policies and procedures to ensure a safe working environment.
• Developed and implemented standards for customer service and satisfaction.
• Assisted in the training of new staff members.
• Coordinated with vendors to ensure timely and cost-effective service and repairs.
• Developed and enforced quality control standards to ensure cleanliness for a prestige household
• Managed a staff of up to 5 housekeeping personnel, 6 cooks 3 drivers while overseeing daily operations of a 20,000 sq. ft. luxury estate.
• Developed and implemented inventory tracking systems to ensure accurate and timely restocking of supplies.
• Ensured compliance with all health and safety regulations and standards.
• Provided guidance and support to staff members to ensure the highest level of service and satisfaction.

Home Family Director - Barnhill Farm-Debra Barnhill - Lexington, Ky

(2002-08 - 2015-10)

• Resolved conflicts between staff and management to maintain a harmonious work environment.
• Provided leadership and direction in a fast-paced environment.
• Provided transportation for family members to and from school, work, and other activities.
• Assisted with school activities, such as attending parent-teacher conferences, helping with homework, and providing academic support.
• Monitored departmental budgets and took corrective actions when necessary.
• Acted as a liaison between the family and outside entities, such as schools, doctors, and other professionals.
• Managed household expenses and kept records of all financial transactions.
• Created and enforced daily, weekly, and monthly routines for the family to ensure that all tasks were completed in a timely manner.
• Developed and maintained relationships with local resources to ensure that all family needs were met.
• Ensured that all family members had access to necessary resources.
• Coordinated and supervised the work of household staff, such as cleaners and gardeners.
• Monitored and supervised the children's activities and behavior to ensure safety.
• Organized and maintained family documents and records.
• Coordinated family activities and outings, including vacation planning.
• Provided discipline and guidance to children when needed.
• Assisted in the organization and planning of family events, such as birthdays and holidays.
• Developed and implemented a rewards system to encourage positive behavior.
• Resolved family disputes and mediated conflicts between family members.
• Oversaw the maintenance and repairs of household items and appliances.
• Scheduled regular doctor's appointments, maintained medical records, and administered medications as prescribed.
• Oversaw the development of new policies and procedures to enhance operational efficiency.
• Mentored staff to achieve their career goals and maximize their potential.
• Managed multiple projects simultaneously and ensured timely completion.
• Managed and oversaw the recruitment and training of new staff.
• Established and managed a team of 33 personnel to ensure successful operations of daily personal and business activities.
• Scheduling weekly duties with personnel for driving to appointments or family activities oversaw all travel plans, personal and business for visits with other family members
• Managed all repairs and invoices, lawn care and vehicle maintenance
• Managed younger child's appointments, school schedule and activities and nutrition of all parties
• Led the design and implementation of innovative projects to improve service delivery.
• Implemented strategic initiatives to align monthly budget invoice goals with organizational objectives.

Human Resources Associate - Nathaniel House - Bardstown, Kentucky

(1997-06 - 2005-01)

• Assisted in the development of performance management systems.
• Assisted in the investigation of employee complaints and grievances.
• Assisted in the administration of employee benefits, such as health insurance and 401(k).
• Conducted investigations and research for HR compliance issues.
• Conducted exit interviews and documented employee feedback.
• Developed and implemented employee recognition and rewards programs.
• Coordinated employee recognition programs.
• Assisted in the administration of leave of absence requests.
• Assisted in the development and implementation of diversity initiatives.
• Assisted in the preparation of reports, presentations, and other HR projects.
• Assisted in the recruitment and selection of qualified personnel for various positions.
• Coordinated employee training and development activities.
• Facilitated new hire orientations and onboarding programs.
• Developed and maintained job descriptions and job postings.
• Oversaw the onboarding process for new hires, ensuring that they had all necessary documents and information.
• Prepared and reviewed job postings for open positions.
• Updated employee records in the HR database and ensured accuracy of information.
• Responded to employee inquiries and provided advice and guidance on HR policies and procedures.

Graduate - HR and Government Benefits in Case Care - Veterans Affairs HHA (2022-01)

MS - Human Resources Management - Eastern Kentucky University (1996-05)

Graduated with Honors - Madison Central High School (1990-06)