Luis Dominguez

Financial Aid and Administrative professional experienced in FAFSA processing, student advising, compliance, and records management. Dedicated to supporting student through accurate guidance and exceptional customer service.

Financial Aid Advisor at Allen School of Health Sciences (2025-04 – 2026-06)

• Counsel students and families regarding federal, state, institutional, and Title IV financial aid programs.
• Assist students with FAFSA completion, verification requirements, and submission of supporting documentation.
• Review and verify financial aid records for accuracy, compliance, and audit readiness.
• Package and adjust financial aid awards according to federal regulations, institutional policies, and eligibility requirements.
• Monitor eligibility, satisfactory academic progress (SAP), enrollment status, and financial aid compliance standards.
• Educate students on loan borrowing, repayment options, debt management, and financial literacy best practices.
• Resolve financial aid appeals, professional judgment requests, discrepancies, and student account issues.
• Maintain confidentiality of student financial information in accordance with FERPA guidelines.
• Utilize NSLDS, COD, and other federal financial aid systems to manage student aid records.
• Collaborate with Admissions, Registrar, Bursar, Academic Affairs, and Student Services departments to support enrollment and retention goals.

Administrative Assistant at Allen School of Health Sciences (2024-08 – 2025-04)

• Answer and direct incoming calls while providing professional customer service to students, faculty, and visitors.
• Welcome prospective students and assist with admissions, enrollment, and student onboarding processes.
• Maintain and update student records using CampusVue while ensuring data integrity and confidentiality.
• Support student retention and student success initiatives in collaboration with academic leadership.
• Process student status changes and maintain accurate enrollment and academic documentation.
• Schedule entrance examinations and state board testing appointments.
• Manage graduate certifications and student completion records.
• Coordinate student internships, appointments, and state board examination applications.
• Process tuition payments and maintain student account records.
• Generate past-due reports and follow up regarding outstanding balances.
• Assist with purchasing, supply management, invoicing, filing, scanning, records maintenance, and other administrative functions.

Dispatcher at Capital Contracting Solutions LLC (2022-03 – 2024-08)

• Managed emergency and non-emergency service calls.
• Prioritized requests and coordinated field personnel schedules.
• Monitored routes and service status to ensure timely response.
• Maintained accurate records of calls, activities, and service requests.
• Communicated effectively with technicians, customers, and management.
• Updated databases and tracked operational information in dispatch software.

Assistant Manager at PSK Foodtown (2014-09 – 2022-02)

• Supervised daily store operations and customer service activities.
• Managed inventory control and purchasing functions.
• Trained and onboarded new employees.
• Resolved customer concerns and maintained high service standards.
• Verified pricing accuracy and merchandising compliance.
• Maintained organized and safe work environments.

File Clerk at ASA College (2022-03 – 2024-08)

• Assisted students with applications, admissions documentation, and enrollment requirements.
• Organized and maintained student files and academic records.
• Provided administrative support to management staff.
• Distributed informational materials and assisted with student inquiries.
• Maintained filing systems and ensured document accuracy and records compliance.

Bachelor's degree in Business Management – Monroe College

Associate Degree in Business Administration and Accounting – ASA College