Luis Perez

Detail-oriented operations professional with 20+ years of experience in customer service, inventory auditing, documentation, compliance, inventory control, and operational support. Recognized for exceptional accuracy, organization, and the ability to work independently with minimal supervision. Experienced maintaining digital records, resolving discrepancies, documenting findings, improving operational processes, and delivering outstanding customer service.

Seeking a fully remote opportunity where reliability, attention to detail, and administrative strengths can contribute to a high-performing team.

Heating Oil Delivery Driver at Dragon Fuel (2025-11 – Present)

• Maintain accurate electronic delivery records, inspection reports, receipts, and customer documentation.
• Plan and organize daily workloads while adapting quickly to schedule changes and emergency requests.
• Identify, document, and communicate equipment or safety concerns with accuracy and attention to detail.
• Provide dependable customer service while working independently with minimal supervision.
• Consistently complete assigned work while maintaining compliance with company and safety procedures.

Heating Oil Delivery Driver at Apple Oil / Standard Oil (2021-11 – 2025-10)

• Maintained accurate digital records using onboard computer systems and handwritten documentation.
• Completed inspection reports, customer notes, and compliance records with a high degree of accuracy.
• Balanced changing priorities while meeting deadlines and maintaining exceptional attention to detail.
• Communicated service updates and customer concerns clearly and professionally.
• Built a reputation for reliability, organization, and independent problem-solving.

Inventory Control Specialist at Microsoft (2014-07 – 2021-09)

• Performed inventory audits and reconciled discrepancies to maintain accurate inventory records.
• Investigated inventory variances and documented corrective actions to improve accuracy.
• Processed damaged merchandise in accordance with vendor and company procedures.
• Contributed to process improvements and organizational standards adopted across multiple stores.
• Supported inventory availability through accurate stock management and documentation.
• Recognized twice with the Champion Award for outstanding performance and customer service.

Operations Manager at Pottery Barn (2007-06 – 2014-07)

• Managed inventory control and daily operational workflows in a high-volume retail environment.
• Reduced inventory shrink through audits, reconciliations, and organized inventory controls.
• Maintained merchandising and operational standards that supported efficient store performance.
• Coordinated scheduling and daily operations to meet business objectives.
• Delivered exceptional customer service while supporting overall store operations.

High School Diploma – Penn Foster