Luisa Lopes

Operations and client support professional with a background in Psychology, UX, and high-touch hospitality. Experienced in coordinating schedules, managing workflows, and supporting clients in fast-paced environments. Strong in communication, organization, and process improvement across remote and in-person settings.

User Experience Designer at DevSquad (2024-08 – Present)

• Coordinated workflows and timelines across 20+ concurrent projects
• Acted as liaison between leadership, product managers, and developers
• Improved internal processes, reducing manual work by 80%
• Supported discovery cycles and structured project planning within tight deadlines
• Managed cross-team communication in a remote environment

Chalet Host & Guest Relations (Luxury Hospitality) at Elysian Collection (2022-10 – 2023-05)

• Provided high-touch client support in a luxury hospitality environment
• Coordinated guest schedules, logistics, and daily services
• Supported international teams to ensure seamless operations
• Maintained discretion and service quality for high-end guests
• Completed elite service training (London Academy for Household Staff)

Receptionist / Guest Services at Sunset Destination Hostel (2021-06 – 2021-11)

• Managed check-ins, check-outs, and reservations using Cloudbeds
• Coordinated activities, bookings, and guest experiences
• Provided travel guidance and local recommendations
• Organized guest events and social activities
• Maintained operations during COVID lockdown adaptations

Receptionist / Front Desk Coordinator at Passal Hostel (2022-05 – 2022-09)

• Managed reservations and front desk operations using Cloudbeds
• Handled guest check-ins/check-outs and daily support
• Coordinated bookings and guest activities
• Delivered customer service and local travel guidance

Psychology Intern at Agência do Bem / IPUB (2013-05 – 2016-09)

• Conducted behavioral observations and qualitative analysis
• Structured data into reports for multidisciplinary teams
• Supported communication between professionals and individuals in care settings
• Applied psychological frameworks to understand user needs in high-stress environments

Bachelor's Degree in Psychology – IBMR; Brazilian Institute of Medicine and Rehabilitation (2012 – 2017)