Luz Grajales Juarez
PBX Operator & Guest Services Professional | Hospitality Expert
Talent
Napa, CA24 USD/hourMember since August 30, 2026
Guest Services RepresentativeCustomer serviceProblem solvingMulti-line Phone OperationsGuest RelationsConflict ResolutionFront Desk OperationsCross-department CoordinationRecord ManagementPOS SystemsTeam CollaborationTime ManagementMulti-line phone managementReservation managementComplaint resolutionTeam supervisionData accuracy
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About
Hospitality professional with proven expertise in multi-line PBX systems, front desk operations, and guest satisfaction. Delivers seamless communication across departments while resolving escalations with professionalism. Thrives in high-volume, fast-paced environments.
Experience
PBX Operator - Vino Bello Resort - Napa, CA
(2025-11)
- Operate a high-volume multi-line PBX system, routing calls to appropriate departments with speed and accuracy
- Coordinate with housekeeping and maintenance teams to resolve guest needs and ensure timely room availability
- De-escalate guest complaints professionally, maintaining satisfaction and upholding resort reputation
Front Desk Agent - Meritage Resort and Spa - Napa, CA
(2024-03 - 2025-11)
- Managed high-volume guest inquiries via phone, email, and in-person, ensuring prompt and accurate resolution
- Resolved reservation discrepancies, cancellations, and booking adjustments by collaborating with internal teams
- Delivered consistent, high-quality service in a fast-paced environment while handling multiple simultaneous priorities
Cashier/Supervisor - Grocery Outlet - Napa, CA
(2022-03 - 2023-11)
- Supervised cashier team, trained staff on POS systems and closing procedures, and resolved customer complaints to maintain smooth daily operations
Education
High School Diploma - Napa High School (2022-06 - 2022-06)
Skills
PBX Operator & Guest Services ProfessionalHospitality Expert
