Luz Grajales Juarez

Results-driven telecom and hospitality professional skilled in multi-line PBX systems, guest relations, and cross-department coordination. Delivers exceptional service in high-volume, fast-paced resort environments.

PBX Operator - Vino Bello Resort - Napa, CA

(2025-11)

• Operate multi-line PBX system routing high-volume calls across departments, ensuring zero missed communications
• Coordinate with housekeeping, maintenance, and front desk teams to resolve guest needs swiftly and professionally
• Handle escalations, emergencies, and complaints with composure, maintaining accurate digital and physical records

FRONT DESK RECEPTIONIST - Meritage Resort & Spa - Napa, CA

(2024-03 - 2025-11)

• Delivered seamless check-in/check-out experience for guests at a high-end resort, driving consistent satisfaction
• Managed high-volume inbound calls, directing inquiries to appropriate departments for prompt resolution
• Collaborated with housekeeping and maintenance to ensure timely room availability and accurate guest records

CASHIER/SUPERVISOR - Grocery Outlet - Napa, CA

(2022-03 - 2023-11)

• Supervised cashier team, trained staff on POS systems, and resolved customer complaints to maintain smooth daily operations

High School Diploma - Napa High School (2022-06)