Lydia Penn

Managed high volume communication via inbound calls & department emails, serving as a critical liaison for campus operations, security, and guest. Reviewed, arrange, and audited sensitive student records utilizing CampusVue and Anthology database systems, sustaining confidentiality and quality control. Succeeded in a fast-paced, deadline-driven environment, simultaneously balancing operational deliverables across multiple channels while maintaining professional service.

Student Service Coordinator / Document Specialist at Full Sail University (2024-03 – Present)

• Managed high volume communication via inbound calls & department emails, serving as a critical liaison for campus operations, security, and guest.
• Reviewed, arrange, and audited sensitive student records utilizing CampusVue and Anthology database systems, sustaining confidentiality and quality control.
• Succeeded in a fast-paced, deadline-driven environment, simultaneously balancing operational deliverables across multiple channels while maintaining professional service.

Digital Content & Marketing Creator at Awake in Media (2023-01 – Present)

• Developed strategic content plans for social media campaigns; targeted CTA strategy increased engagement by 30%.
• Conducted targeted market research on industry trends, competitive landscapes, and consumer behavior, influencing brand strategy and driving new customer acquisition.
• Created multimedia collateral and PR assets for social media platforms; implemented SMO & integrated paid campaigns to scale organic paid audience search.
• Collaborated with cross-functional teams to ensure all digital content, assets, and documentation aligned with client campaign goals and project timelines.

Junior Designer at The Imagination House (2022-07 – 2022-10)

• Co-designed and produced large-scale digital motion content for LED panels featured in primary experiential zones aboard Carnival Cruise Lines flagship.
• Partnered with art directors & senior designers to translate complex client creative briefs into actionable mood boards, sketches, and motion ready layouts.
• Prepared, packaged, and quality-checked complex, multi-format design files to ensure technical accuracy, version control, and brand consistency for production specs.
• Balanced multiple fast-moving deliverables on tight schedules while keeping organized file structures and transparent communication with cross-disciplinary teams.

Master of Science in Digital Marketing – Full Sail University (2026-07)

Bachelor of Science in Digital Arts & Design – Full Sail University (2022-03)