Lynda Macias

Multilingual travel agent successful in building long lasting client relationships and Self-motivated Entrepreneur skilled in business planning and culture development with excellent communication skills.

Travel Advisor - Club Med - Tempe, AZ

(2012-10 - 2024-02)

• Supported colleagues by providing assistance with translations as needed.
• Adhered to ethical codes protecting information confidentiality.
• Provided detailed customer service support in both languages.
• Assisted customers in French and English with inquiries, complaints and requests for information.
• Translated documents from French to English as needed.
• Explained product features clearly so that customers could make informed decisions.
• Consulted with customers to resolve service and billing issues.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
• Ensured all reservations were accurately documented in agency's system prior to client departure date.
• Processed payments from clients via credit cards.
• Planned special events such as honeymoons or destination weddings.
• Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
• Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
• Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
• Organized flights, insurance, and accommodations for travelers according to their preferences.

Distribution Specialist - CompuPay - Phoenix, AZ

(2008-09 - 2012-09)

• Prepared shipping documents and ensured accuracy of information.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Traced missing material and shipments through vendor and customer communications.
• Operated printing press to produce printed materials, including payroll checks, tax documents, monthly, quarterly and annual reports.

Some College (No Degree) - Accounting And Business Management - Devry University