Lynn K

Certified Veterinary Technician (CVT) and Practice Management Software (PIMS) Administrator transitioning clinical expertise and technical aptitude into a remote Customer Success Manager (CSM) or Software Implementation Specialist role within the Veterinary SaaS ecosystem. Proven expert in driving user onboarding, optimizing clinical workflows, and troubleshooting hardware-to-software integrations (AVImark, IDEXX, SmartFlow). Adept at translating complex technical systems into accessible training for clinic staff, reducing user errors, and boosting platform adoption and retention.

Fabrication Technician & CNC Systems Operator - ACCESS WELDING & FABRICATION

(2026)

• Program and operate computer-controlled plasma tables, troubleshooting configuration code and hardware calibration variances to ensure seamless production execution.
• Perform strict quality assurance and data validation audits against detailed digital blueprint specifications, correcting structural deviations with high-precision instruments.
• Manage and streamline complex technical workflows, maximizing operational output and reducing software/system downtime in a high-volume environment.

Certified Veterinary Technician (CVT) / PIMS Administrator - TAMPA VETERINARY HOSPITAL

(2022 - 2025)

• Served as the primary administrator and power-user for AVImark PIMS, managing electronic medical records, diagnostic attachments, and digital pharmacy inventories with zero data discrepancies.
• Led user training and onboarding initiatives for all incoming clinical team members, creating standard operating protocols that reduced documentation errors and increased daily clinic billing capture.
• Acted as first-line technical support by managing digital connectivity and data pipelines between on-site CT imaging scanners, internal laboratory diagnostic hardware, and the central cloud database.

Veterinary Technician / Workflow Coordinator - BAYCREST VETERINARY HOSPITAL

(2022 - 2022)

• Utilized practice software to prioritize incoming caseloads, automate surgical pipelines, and coordinate real-time tracking across cross-functional medical teams to maximize daily clinic efficiency.
• Maintained digital product compliance by auditing digital logs for prescription medications, ensuring absolute record continuity under strict regulatory standards.

Veterinary Technician / Systems Specialist - TLC PET SNIP

(2021 - 2022)

• Processed massive volumes of laboratory diagnostic data daily through advanced IDEXX integration platforms, managing high-stress technical and clinical workflows smoothly.
• Audited digital surgical and anesthesia records to ensure precise invoicing, resolve billing gaps, and maintain complete compliance with software protocols.

Veterinary Assistant - RIVERSIDE VETERINARY HOSPITAL

(2020 - 2021)

• Orchestrated immediate digital patient intake and medical history gathering for emergency triage, ensuring flawless record continuity during time-critical, high-stress scenarios.

Bachelor of Science - Pre-Veterinary Medicine / Zoology - Liberty University (2021)