Leah Chisholm

PTCB Certified Pharmacy Technician (CPhT) and Registered Pharmacy Technician with the Georgia State Board of Pharmacy. Recently hired as a Pharmacy Technician at Walgreens and currently gaining hands-on experience in community pharmacy. Healthcare professional with an Associate of Applied Science in Healthcare Management and a strong background in medical scribing, healthcare operations, patient care support, and customer service.

Skilled in medical documentation, HIPAA compliance, patient communication, and working efficiently in fast-paced healthcare environments. Committed to providing safe, accurate patient care while pursuing a long-term career as a pharmacist.

Certified Pharmacy Technician at Walgreens (2026-07 – Present)

• Receive and process prescription orders accurately according to pharmacy procedures
• Enter patient and prescription information into the pharmacy computer system
• Assist pharmacists with preparing, filling, labeling, and organizing prescriptions
• Provide professional customer service to patients at the pharmacy counter and drive-thru
• Process prescription refills and communicate with patients regarding prescription status
• Submit prescription claims to insurance companies and assist with resolving rejected claims
• Contact healthcare providers and insurance companies when additional information is required
• Maintain patient confidentiality and follow HIPAA and pharmacy privacy requirements
• Assist with inventory management, including receiving shipments, stocking medications, and checking expiration dates
• Follow proper procedures for controlled substances and other medications requiring special handling
• Maintain a clean, organized, and safe pharmacy workspace.
• Answer pharmacy telephone calls and direct clinical questions to the pharmacist when appropriate
• Collect prescription payments and operate the pharmacy point-of-sale system
• Assist with prescription pick-up, patient identification, and verification procedures
• Work closely with pharmacists and other team members to maintain efficient pharmacy workflow
• Identify prescription or patient-information discrepancies and refer them to the pharmacist for review
• Support pharmacy services such as vaccinations, medication synchronization, and other Walgreens pharmacy programs as trained and authorized

Research Medical Analyst at Therapeutic GI (2023 – 2025)

• Conducted retrospective clinical data analysis by designing and maintaining Excel databases to track patient visits, procedures, pathology results, clinical outcomes, and follow-up status.
• Analyzed patient data to support quality improvement initiatives, clinical research, and evidence-based decision-making.
• Served as a liaison between physicians, patients, and multidisciplinary clinical teams to facilitate accurate communication and coordination of care.
• Contributed to clinical research by assisting with manuscript preparation and drafting a medical publication focused on trends in advanced gastrointestinal therapeutics and patient outcomes.
• Prepared monthly reports, dashboards, and data summaries that provide leadership with actionable insights for operational planning and research initiatives.
• Ensured accuracy, confidentiality, and compliance with HIPAA regulations while managing sensitive patient and research data.

Chief GI Scribe at City of Hope (2023 – 2025)

• Streamlined physician workflow by completing patient documentation in real time, reducing provider charting time by up to 60%.
• Documented patient histories, physical examinations, laboratory results, imaging studies, and procedures with exceptional accuracy.
• Trained and onboarded new medical scribes while ensuring compliance with departmental standards and HIPAA regulations.
• Maintained accurate and confidential electronic medical records.

IT Call Center Associate II at Tanner Medical Center (2023 – 2024)

• Managed high call volumes across multiple hospital facilities while ensuring efficient communication and accurate routing.
• Coordinated emergency medical code communications supporting patient safety and hospital operations.
• Monitored hospital alarm systems and assisted Security during urgent situations.
• Logged and escalated IT incidents while maintaining detailed documentation.

Certified Nursing Assistant at Pine Knoll Nursing & Rehabilitation Center (2023 – 2025)

• Assisted residents with activities of daily living, mobility, hygiene, and comfort.
• Recorded vital signs and documented patient condition changes for nursing staff.
• Maintained a safe and supportive environment while providing compassionate patient care.

Sales Support Specialist at Southwire (Randstad) (2022 – 2022)

• Processed sales orders and maintained accurate records.
• Generated reports and analyzed sales data to support leadership.
• Managed databases and provided administrative support to account managers.

Customer Service Representative at Southeastrans (2020 – 2022)

• Coordinated non-emergency medical transportation for patients.
• Verified eligibility and scheduled transportation using dispatch software.
• Maintained HIPAA compliance while communicating with patients, providers, and healthcare facilities.

Associate of Applied Science in Healthcare Management – West Georgia Technical College