Lynn Zellmann
Guest Services | Customer Relations | Community Engagement | Administrative Support | Hospitality-Focused Professional
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About
Friendly, professional, and service-oriented leader with extensive experience in customer service, community engagement, education, volunteer leadership, and program coordination. Proven ability to build positive relationships, communicate effectively with diverse populations, resolve concerns professionally, and provide exceptional support in fast-paced environments. Strong background in team leadership, stakeholder engagement, event coordination, and client-focused service.
Recognized for maintaining a welcoming demeanor, managing multiple priorities, and delivering outstanding experiences for customers, families, and community members.
Experience
Senior Merchandise Manager - JCPenney
- Provided exceptional customer service while managing daily retail operations in a high-volume environment.
- Supervised and trained staff to deliver excellent customer experiences and achieve operational goals.
- Resolved customer concerns professionally while maintaining a positive shopping environment.
- Managed cash-handling procedures, operational reporting, and inventory control.
- Built strong relationships with customers through attentive and personalized service.
1st Space Brigade Family Readiness Group Senior Advisor & Key Spouse - U.S. Army Space Command
- Serve as a primary point of contact for military families, providing guidance, resources, and support.
- Coordinate communications, events, and outreach initiatives for diverse groups.
- Respond to inquiries and assist individuals in accessing needed services and information.
- Maintain confidentiality while handling sensitive situations with professionalism and empathy.
Substitute Teacher - School District 49
Volunteer Tennis Coach - Thomas B. Doherty High School
Work Experience Program Liaison - Discover Goodwill of Western & Southern Colorado
- Built partnerships with employers, participants, and community organizations.
- Assisted individuals with employment-related goals and resource navigation.
- Maintained accurate documentation and communicated effectively with multiple stakeholders.
- Provided exceptional support while managing competing priorities and deadlines.
Middle School Small Group Leader - Browns Bridge Community Church
PTO President - Mashburn Elementary School
Education
Master of Arts - Human Services & Mental Health Administration - University of the Rockies
Bachelor of Science - Merchandising - Widener University
