Call Center Representative at Legacy Oral Facial Surgery (2021-09 – Present)
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Medical Assistant and Phlebotomist at Catawba Valley Medical Center (2017-08 – 2021-09)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
IV Infusion Technician at Piedmont Rheumatology (2006-10 – 2021-09)
- Prepared and administered infusion treatments to enhance patient recovery and comfort.
- Monitored patient vitals and infusion reactions for safe and effective treatment delivery.
- Collaborated with healthcare team to ensure accurate medication dosages and protocols.
- Improved patient outcomes by educating them on post-infusion care and symptoms to watch for.
- Maintained sterile environment during infusion procedures, safeguarding against infection.
- Documented patient progress and infusion details to ensure up-to-date medical records.
- Addressed patient concerns promptly, ensuring a high level of service satisfaction.
