Sherry Flowers

Adept at navigating complex customer needs, I enhanced satisfaction rates at Legacy Oral Facial Surgery through expert problem-solving and empathetic communication. My proficiency in data management and unwavering professionalism under pressure led to significant improvements in service delivery, showcasing my ability to thrive in dynamic environments.

Call Center Representative at Legacy Oral Facial Surgery (2021-09 – Present)

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Medical Assistant and Phlebotomist at Catawba Valley Medical Center (2017-08 – 2021-09)

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

IV Infusion Technician at Piedmont Rheumatology (2006-10 – 2021-09)

• Prepared and administered infusion treatments to enhance patient recovery and comfort.
• Monitored patient vitals and infusion reactions for safe and effective treatment delivery.
• Collaborated with healthcare team to ensure accurate medication dosages and protocols.
• Improved patient outcomes by educating them on post-infusion care and symptoms to watch for.
• Maintained sterile environment during infusion procedures, safeguarding against infection.
• Documented patient progress and infusion details to ensure up-to-date medical records.
• Addressed patient concerns promptly, ensuring a high level of service satisfaction.

Certificate in CNA. Phlebotomist – CVCC (1995-05)