M Mendez

IT professional with over 15 years of experience spanning systems administration, analysis, and technical support. Skilled in systems analysis, technical documentation, and project management, with a strong focus on enhancing business processes and improving system efficiency. Proven ability to lead cross-functional projects, manage resources effectively, and conduct thorough user acceptance testing.

Seeking to leverage extensive technical expertise and analytical thinking, driving process improvements and supporting long-term organizational growth.

AI Data Labeling Specialist (Freelance) at Workada, LLC (2026-03 – 2026-09)

• Evaluated outputs from AI models, text, images, video and documents against detailed criteria.
• Assessed quality, spot errors and inconsistencies, and wrote clear, well-reasoned justifications for judgment.
• Participated in group engagements to discuss general AI improvements.

Systems Analyst III at Dollar Tree, Inc. (2023-08 – 2026-01)

• Conducted functional testing of software applications to validate performance and ensure seamless operation prior to deployment
• Provided technical guidance and subject matter expertise on new system implementations and enhancements
• Managed the SOTI MobiControl MDM application to monitor health, update and image over 1,200 mobile devices remotely
• Administered Snipe-IT for enterprise asset management and life-cycle tracking
• Performed systems analysis, design, and development activities supporting core business processes, including authoring technical documentation and user tutorials
• Utilized Microsoft Visio to map and document IT infrastructure across multiple distribution center facilities
• Managed the ServiceNow ticketing system, resolving an average of 10 medium-to-high complexity tickets daily while maintaining accurate tracking and timely follow-through
• Trained and supported local IT technicians across 26 distribution center sites nationwide
• Used SCCM to deploy software and operating system updates enterprise workstations and servers, monitor compliance and imaging via PXE boot
• Led cross-functional projects, collaborating with multiple teams to drive successful outcomes
• Managed and maintained the IT SharePoint site to support organizational knowledge-sharing and communication

Systems Administrator at Family Dollar (2013-05 – 2023-08)

• Configured, implemented, and maintained Windows Server infrastructure, including DNS, DHCP, Active Directory, Group Policy, and Hyper-V virtualization environments
• Created and managed user accounts within Active Directory, applying and maintaining Group Policy Objects to enforce security and configuration standards
• Installed and upgraded hardware components — including servers, storage drives, and memory modules — in accordance with industry best practices
• Performed proactive server maintenance to ensure system stability, performance, and up-time
• Collaborated with department managers across the organization to align IT initiatives with business goals
• Provided technical mentorship and guidance to fellow system administrators

Enlisted Soldier at U.S. ARMY (2009-09 – 2012-09)

• Utilized strong communication and coordination skills to collaborate with personnel across teams, ensuring successful completion of mission-critical objectives
• Operated and maintained a variety of communication systems, including radio and computer-based platforms, to support real-time information sharing
• Completed specialized training in combat tactics and strategic planning, developing strong analytical and decision-making skills under pressure

Computer / Network Technician at Moki Computer Systems (2006-02 – 2008-12)

• Installed, configured and tested computer hardware, software and networks to ensure proper functioning.
• Provided customer support at the store front.
• Managed store front.
• Conducted inventory counts and placed product orders accordingly.
• Installed RJ45 termination on CAT5e/CAT6 wiring and setup network for several small businesses.

Microcomputer Network Technician at Oxnard Union High School District (2001-01 – 2005-10)

• Troubleshot network problems quickly and efficiently.
• Installed hardware such as servers, hubs, routers, bridges, modems and other network devices.
• Performed regular system maintenance to ensure optimal performance of networks.
• Assisted staff with technical issues.
• Setup several computer labs for the staff and students.
• Maintained over 300 individual workstations and 5 computer labs.

Coursework toward (B.S.) in Information Technology – American Inter-Continental University