Machion Walls

Administrative professional with legal office support experience spanning court operations, litigation support, and case file management, including internships at Fulton County Magistrate Court and a civil litigation law firm, alongside current legal administrative support work at State Farm's Law Department. Skilled in court e-filing, case management and document storage systems, records accuracy, and confidential file handling. Currently completing a Master's degree in Interdisciplinary Studies (Criminal Justice Administration).

Legal Administrative Support — Law Department - State Farm

(2023-09 - 2026-06)

• Provided administrative support and assistance to Law Department colleagues, including attorneys and leadership, within a fast-paced civil litigation office.
• Managed reception area and phone responsibilities, serving as a point of contact for internal and external communications.
• Processed incoming and outgoing mail and maintained accurate records for the department.
• Updated and reviewed case files for accuracy, ensuring documentation met department standards.
• Completed electronic filing with the courts, supporting timely and accurate submission of legal documents.
• Ordered and downloaded records in support of ongoing litigation matters.
• Utilized case management and document storage systems to maintain organized, accessible, and confidential records.

Legal Assistant — Intern - Fulton County Magistrate Court

(2022-01 - 2022-05)

• Supported court operations and gained direct exposure to judicial process, case flow management, and legal procedure in a civil court environment.
• Performed Georgia electronic filing (e-filing) of court documents, ensuring accuracy and compliance with local court rules and filing deadlines.
• Drafted and reviewed legal documents, reports, and summaries under the supervision of the Chief Judge.
• Managed calendaring and scheduling of court proceedings, developing awareness of litigation timelines and pre-trial requirements.
• Interacted professionally with court personnel, attorneys, litigants, and members of the public.

Legal Assistant — Intern - Davis Bozeman Law Firm

(2019-01 - 2019-05)

• Conducted legal research and reviewed statutes, case law, and legal precedents to assist in the preparation of motions, pleadings, and legal correspondence.
• Reviewed and summarized case files, client interviews, and witness information to support civil litigation preparation.
• Collaborated with attorneys and legal staff to ensure accuracy, organization, and completeness of legal documents and investigative materials.

Customer Advocate Trainer - Carvana

(2019-10 - 2023-09)

• Trained new Customer Advocates on effective, non-sales customer service practices for guiding customers through the online car-buying process.
• Instructed new hires on platform navigation, customer account access, appointment scheduling, and matching customers with vehicles suited to their needs.
• Led new employees through the full onboarding process, including completion of all required forms and documentation.
• Maintained accurate records and documentation throughout the onboarding and training process.

Master of Interdisciplinary Studies - Criminal Justice Administration - Andrew Young School of Policy Studies, Georgia State University (2027-05)

Bachelor of Science - Criminal Justice - Andrew Young School of Policy Studies, Georgia State University