Macy Parks

Compassionate and detail-oriented professional with 5+ years of experience in healthcare support, customer service, and administrative coordination. Skilled in managing high-volume phone lines, scheduling appointments, and working with insurance providers and social services. Experienced in supporting diverse populations, including individuals with behavioral and medical needs. Committed to delivering excellent patient service in a fast-paced environment.

RBT Supervisor at Primary Therapy Source (2024-01 – Present)

• Coordinate care by scheduling appointments and communicating with parents, providers, and support staff
• Manage a client case load, following their behavioral goals
• Complete Medicaid (DDA) billing and monthly reconciliation with accuracy
• Process and submit documentation to doctors and insurance providers
• Support and train staff, answering questions and ensuring compliance with care plans
• Maintain organized records and ensure timely follow-up on client needs

Outreach / Recovery Coach at Adult & Teen Challenge (2020-11 – 2023-12)

• Scheduled medical appointments and coordinated services for clients
• Communicated with community partners, donors, and service providers via phone and email
• Provided daily support to clients, assisting with life skills and program participation
• Organized outreach events and maintained detailed documentation
• Handled multiple responsibilities while maintaining professionalism and confidentiality

Paraeducator at Filer Elementary (2019-10 – 2020-06)

• Supported students based on IEP plans and documented progress
• Maintained accurate records and assisted with administrative tasks
• Collaborated with staff to meet educational and behavioral goals

Real Estate Agent (Licensed, Currently Expired) at Independent (2018)

• Managed client communication, scheduling, and transaction paperwork

Paraeducator / Substitute at Franklin Pierce Schools (2015 – 2017)

Childcare Teacher at Multiple Centers (2003 – 2015)

• Developed strong communication, organization, and multitasking skills
• Maintained detailed records and ensured safety and compliance

B.S. in General Psychology (2026) in progress

High School Diploma – White River High School

Real Estate License (2018)