Madalin Romero

Results-driven operations and healthcare leader with experience leading teams, improving workflows, supervising revenue cycle operations, and driving organizational performance. Proven ability to develop employees, implement process improvements, analyze operational metrics, and collaborate across departments to achieve business goals. Recognized for strong leadership, problem-solving, and customer-focused service delivery.

Revenue Cycle Supervisor - Intermountain Health - Medical Transport

(2023-11)

• Lead daily operations for revenue cycle functions, ensuring compliance with federal, state, and payer regulations.
• Partner with leadership to optimize billing workflows, improve reimbursement performance, and support revenue integrity initiatives.
• Analyze operational and financial metrics, including revenue trends and accounts receivable performance, to identify opportunities for improvement.
• Develop and implement departmental policies, procedures, and best practices aligned with organizational goals.
• Coach, train, and support team members while fostering accountability and continuous improvement.
• Successfully established a new revenue cycle team, hiring and on-boarding a team lead and multiple caregivers while creating workflows and role expectations that supported departmental objectives.
• Workday and UKG knowledge

OR Coordinator - Intermountain Health

(2023-01 - 2023-11)

• Coordinated surgical scheduling and resource allocation to support efficient operating room utilization.
• Managed competing priorities and scheduling conflicts while ensuring clear communication among physicians, staff, and patients.
• Maintained accurate patient and billing information while supporting revenue management processes.
• Delivered exceptional customer service by serving as a key communication liaison between patients, providers, and clinical teams.
• Streamlined administrative processes through effective organization, documentation, and office management.

Production Manager, Treatment Coordinator, Team Lead, Rehab Assistant, & Billing Member - Integrated Wellness

(2020-06 - 2022-10)

• Supervised daily operations and coordinated responsibilities across multidisciplinary team members.
• Assisted with recruiting, hiring, onboarding, and training staff to support organizational growth.
• Managed employee scheduling, workload distribution, and time-off requests while maintaining service continuity.
• Built strong patient relationships through responsive communication, issue resolution, and compassionate service.
• Collaborated with providers and support staff to improve patient experience and operational efficiency.
• Managed insurance verification and billing processes to ensure accurate reimbursement and financial performance.

Master of Health Leadership - Western Governors University (2023-05)

BS - Exercise and Sports Science, Fitness Professional Emphasis with a minor in Nutrition Education - Weber State University (2021-10)