Madison Hinton

Dedicated professional with extensive experience in customer service, sales, and office management. Proven ability to exceed productivity goals, manage administrative tasks, and deliver exceptional customer experiences. Skilled in Problem solving, client relations, and effective communication, with a track record of increasing revenue and customer satisfaction. Committed to supporting business objectives and fostering strong relationships with clients and colleagues.

Customer service - The Sour: A Bakery

(2026)

Provide friendly and helpful customer service, earning multiple five-star reviews for creating positive customer experiences. Handle inventory ordering, assist with bakery production and kitchen tasks, and help keep daily operations running smoothly. Stay organized while balancing multiple responsibilities and working with the team to meet customer needs.

Client Success Manager - Accountant Matchmaking

(2024 - 2025)

Started as an appointment setter making 300–350 outbound calls daily to business owners, consistently exceeding goals by setting 8–10 qualified appointments per day. Promoted to Client Success Manager within a few months, managing 35 client accounts and conducting regular KPI meetings to review performance, address concerns, and support business goals.

Managed

LinkedIn accounts on behalf of clients, including daily messaging and targeted lead searches, and provided strategic support on pricing, closing, and contracts to ensure long-term success.

Office Profesional & Sales Consultant - Ashley Furniture

(2021 - 2023)

Meet and exceed daily productivity goals including high call volume, appointment scheduling, and consistently earned top survey satisfaction scores. Apply problem solving skills to resolve customer inquiries and disputes. Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that led to increased sales revenue.

Leasing Agent - Thrive Communities

(2020 - 2021)

Performed administrative duties such as rent collection, communicating with tenants, maintaining property, and administering leases. Coordinated move ins and move outs and communicated with tenants to achieve maximum service satisfaction.