Mae May

Highly dependable and results-oriented professional with over 15 years of experience in retail, hospitality, operations management, and customer service. Proven success in team leadership, process efficiency, employee development, and loss prevention. Adaptable, self-motivated, and skilled at balancing corporate responsibilities with small business ownership.

Lead Guest Service Associate - The Fresh Market

(2026-02)

• Lead front-end operations and support daily store activities.
• Provide exceptional customer service and resolve guest concerns professionally.
• Train, mentor, and support new team members.
• Supervise cashiers and front-end staff during assigned shifts.
• Handle cash management, register audits, and drawer balancing.
• Coordinate online and curbside pickup orders.
• Assist with scheduling, shift coverage, and task delegation.
• Ensure compliance with company standards for cleanliness, safety, and guest service.
• Support opening and closing procedures and daily operational goals.

Key Holder / Front Desk - City Tan and Nutrition

(2025-09 - 2026-03)

• Serve as Key Holder, overseeing daily store operations, managing secure opening and closing procedures, and supervising staff in the absence of management.
• Manage front desk operations, including guest check-ins, payment processing, and maintaining detailed customer records.
• Educate clients on safe tanning practices and the nutritional benefits of products, shakes, and supplements.
• Perform restaurant duties, including preparation and serving of shakes while maintaining kitchen cleanliness.

Housekeeping Temp - Towne Home Suites

(2025-03)

• Maintained the cleanliness and appearance of guest rooms and public areas, consistently meeting or exceeding brand standards.
• Delivered prompt, detailed service to ensure a welcoming and high-quality guest experience.

Front Desk Intern - Econo Lodge

(2025-02)

• Managed guest check-ins and check-outs with a focus on efficiency and professionalism.
• Provided hospitality support, including assisting with laundry and room coordination.

Operations Supervisor - Goodwill Industries

(2014 - 2019)

• Directed donation processing, inventory organization, and daily staff management.
• Trained new employees, monitored sales performance, and enforced loss prevention procedures.
• Resolved customer concerns and conflicts to maintain high satisfaction levels.

Retail Associate - TJ Maxx

(2011 - 2013)

• Assisted customers, processed transactions, and managed inventory replenishment.
• Maintained store presentation standards and seasonal merchandise displays.

Assistant Manager - Walmart

(2003 - 2009)

• Supervised store operations, team scheduling, and customer service initiatives.
• Oversaw inventory flow, employee performance tracking, and staff development.
• Implemented loss prevention strategies and resolved operational issues.

Owner / Artist & Photographer - Nacho Kat Art & Photography

(2007)

• Operate a freelance art and photography business specializing in portraiture, event coverage, and vendor sales.
• Manage marketing, client scheduling, communications, budgeting, and creative production.

Stay-at-Home Mother & Homeschool Educator - Self

(2010 - 2024)

• Designed and taught a comprehensive home-based educational curriculum.
• Balanced educational responsibilities with household management and small business ownership.

High School Diploma - Maumee High School (1996 - 2000)