Susan Alfaro

Maintained a clean and organized workspace, adhering to safety and sanitation regulations. Processed orders efficiently and ensured adherence to health and safety protocols during COVID-19 pandemic. Restocked items and managed customer interactions to exceed service expectations.

Guest Service Associate - BUONA BEEF - Oak Park, IL

(2019-10 - 2021-04)

• Maintained a clean and organized workspace, adhering to safety and sanitation regulations.
• Processed orders efficiently and ensured adherence to health and safety protocols during COVID-19 pandemic.
• Restocked items and managed customer interactions to exceed service expectations.
• Register and money handling during customer transactions.

Garden Dept. Sales Associate - THE HOME DEPOT - Chicago, IL

(2021-08 - 2023-01)

• Ensured department cleanliness and organization, contributing to safe and productive environment.
• Managed inventory control and faced products to enhance accessibility and store appearance.
• Proper disposal of hazardous product and material, maintaining safety standards.
• Collaborated on major departmental changes, including sales floor displays and inventory changes.
• Updating sale prices according to store system and adjusting planogram signage.

Sales Lead (Sales Associate) - WILD FORK - Oak Park, IL

(2023-08 - 2024-05)

• Maintained stock levels and managed inventory with focus on product rotation (FEFO method), ensuring efficient product handling and minimizing waste.
• Implemented procedures for accurate merchandise handling and disposal of non-conforming items.
• Managed inventory and computer systems to track stock levels and complete orders accurately.
• Followed strict checklist and procedures to ensure compliance with company standards and customer satisfaction.
• Store monitor handling for order processing as well as transaction handling.
• Organize workplace in accordance to company's monthly planograms.

Overnight Food Production - THE FRESH MARKET - Chicago, IL

(2024-10 - 2025-02)

• Inventory management to ensure accurate product availability for order fulfillment and customer purchase.
• Abided by safety and sanitation regulations of the company.
• Followed FEFO method to ensure quality of food produced.
• Proper and safe handling of knives, scales, and kitchen equipment.
• Followed provided recipes and packaging rules for food produced.
• Managed effective workflow and production pace to meet store goals.
• Accurately priced food products and managed price changes in department system.

Registered Behavioral Therapist - ACTION BEHAVIOR CENTER - Chicago, IL

(2025-06 - 2025-08)

• Provided in-scope therapy and trained skilled based on client's developmental plans and needs.
• Provided practice on specific and targeted skills as per education plan and requirements.
• Took proper and detailed documentation on behaviors observed while with client and the regulatory response that followed as protocol.
• Followed each client's personalized schedule to ensure needs are met.
• Daily parent pick up and drop off summary on client's overall personal schedule and development updates.
• Accurate data submission on clinic's preferred system and program.

Seasonal Task Associate - ULTA - Chicago, IL

(2025-10 - 2025-12)

• Assembled store displays according to seasonal and sale planograms.
• Accurate maintenance of store inventory and stocking to meet customer needs.
• Maintained store clean, organized and according to store standards.
• Changed, adapted and monitored display updates as well as planogram price changes and promotional updates.
• Fulfilled online, delivery, and in store pickup merchandise orders following store system and regulations.

Food Delivery Courier - UBER - Chicago, IL

(2024-06 - 2025-06)

• Maintained customer service rating above average by receiving rating based on time efficiency, quality of product, communication and overall experience.
• Provided immediate response and solution when necessary.
• Received real-time and on the go map directions in order to pick up and drop off customers' purchase at an efficient time and location.
• Provided clear, respectful, quick communication to ensure customer satisfaction.
• Thorough use of company application to facilitate and execute service provided.
• Proper cash and credit card handling when needed during service.

High School Diploma - Culinary Arts - PROSSER CARER ACADEMY (2017 - 2021)