Mahboubeh Khodadad

PTCB-Certified Pharmacy Technician (CPhT) with an active, unrestricted Indiana Pharmacy Technician License and over four years of experience in community and high-volume retail pharmacy settings. Currently employed at CVS Health, with hands-on expertise across production, drop-off, pickup, and drive-thru workflows, prescription processing, insurance claims, medication inventory management, and patient service. Proficient in CVS standard operating procedures (SOPs), prescription accuracy, patient safety, HIPAA compliance, and pharmacy workflow coordination.

Experienced in resolving patient concerns, collaborating with pharmacists, and providing cross-store shift coverage. Brings additional retail management experience, strong communication skills, adaptability, and a commitment to compassionate patient care and operational excellence.

Certified Pharmacy Technician - CVS - South Bend, IN

(2025-09)

• Execute prescription workflows across production, drop-off, pickup, and drive-thru stations, ensuring accuracy, patient safety, and compliance with CVS standard operating procedures (SOPs).
• Prepare, fill, count, label, and stage prescriptions for pharmacist verification, maintaining safe and timely prescription fulfillment.
• Deliver compassionate, patient-centered service across pickup, drop-off, drive-thru, and phone interactions; assist with prescription requests, refills, insurance issues, and medication availability while resolving service concerns and referring clinical questions to pharmacists.
• Process prescription data, update patient profiles, and maintain accurate documentation in compliance with HIPAA and pharmacy regulations.
• Perform inventory control activities, including cycle counts, waiting bin inventories, medication receiving, return-to-stock procedures, and C-II medication handoff to pharmacists.
• Collaborate with pharmacy teams to prioritize workflow demands and provide cross-store shift coverage while maintaining consistent operational and patient care standards.

Pharmacy Technician - Walmart Pharmacy - South Bend, IN

(2024-10 - 2025-09)

• Processed high-volume prescriptions, including data entry, filling, counting, labeling, and staging medications for pharmacist verification, ensuring accuracy and patient safety.
• Utilized McKesson and pharmacy management systems to process refills, update patient profiles, resolve routine insurance claims, and maintain accurate prescription records.
• Assisted patients with prescription pickup, medication availability, insurance inquiries, and refill coordination, escalating clinical concerns to pharmacists.
• Managed medication inventory through shipment receiving, stock rotation, expiration-date monitoring, return-to-stock procedures, and pharmacy supply organization.
• Supported daily pharmacy operations across production, pickup, receiving, and returns workstations, maintaining efficient workflows and compliance with pharmacy procedures.

Pharmacy Intern - Hy-Vee Pharmacy - Cedar Falls, IA

(2023-07 - 2024-08)

• Expanded hands-on pharmacy experience under pharmacist supervision, supporting prescription preparation, dispensing workflows, and daily retail pharmacy operations.
• Assisted with medication filling, labeling, inventory organization, and pharmacy documentation while maintaining accuracy, patient safety, and confidentiality.
• Supported patient service and pharmacy team coordination, developing effective communication, problem-solving, and workflow management skills.
• Applied knowledge from a concurrent 120-hour PTCB-recognized pharmacy technician training program to supervised pharmacy activities, strengthening technical proficiency and medication safety practices.

Pharmacy Technician Trainee - Greenwood Pharmacy - Cedar Falls, IA

(2022-08 - 2023-08)

• Began supervised, on-the-job pharmacy technician training in community pharmacy operations, prescription workflow, and medication safety.
• Supported medication organization and inventory activities, developing accurate work habits and team communication.

Front-End Manager - Sam's Club - Cedar Falls, IA

(2022-02 - 2022-08)

• Supervised front-end operations, coordinated staff assignments, and prioritized daily activities to maintain efficient workflows in a high-volume retail environment.
• Resolved escalated customer concerns and service issues through effective communication, active listening, and problem-solving while maintaining customer satisfaction.
• Trained and supported team members in customer service, teamwork, and company procedures, promoting operational accountability and consistent service quality.

Front-End Manager - Fiesta Mart - Houston, TX

(2015-10 - 2021-12)

• Managed daily front-end operations, coordinated staff workflows, and prioritized operational activities to maintain efficient service in a high-volume retail environment.
• Resolved escalated customer concerns and service-related issues, demonstrating sound judgment, professionalism, and effective problem-solving.
• Oversaw inventory replenishment and collaborated with team members to maintain operational efficiency, compliance with company procedures, and consistent customer service standards.

Associate Degree - Electrical Engineering