Jackie Swensen

I am currently looking for a full time, long term, stable position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently and productively.

Certified Pharmacy Technician (CPhT) - Walgreens - Bronx, NY

(2021-12)

Assist the pharmacists in providing quality pharmaceutical care to all patients by performing technical duties in the pharmacy department, working under the direct supervision of the Pharmacist

• Pharmaceutical knowledge (brand and generic drugs)
• Familiarity with medical terms
• Preparing prescription labels
• Point of sale (POS) systems
• Billing and reimbursement software
• Inventory management
• Drug compatibility software
• Interpret and enter prescriptions
• Answers, resolves and triages inbound inquiries
• Understanding of 3rd party insurances and follow-through of insurance-related issues
• Resolves insurance-related issues and assists patients with various forms of financial assistance
• Professional filling of prescriptions (right medication, right dosage, right amount)
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
• Identify and assembling supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
• Prepares medication for delivery to patients and departments
• Communicates directly with patients over the phone to assist them in the awareness of their medications
• Ordering medications and supplies using applicable technology
• Actively participates in process improvement timelines initiatives
• Provide outbound therapy/medication adherence checkups

Patient Care Technician - DaVita - Bronx, NY

(2020-08 - 2022-01)

• Currently in application process of BONENT Certification
• Assembling supplies and preparing machinery
• Testing monitors and machine functions
• Taking patient vital signs before and after treatment
• Measuring, calculating and adjusting blood flow and fluid removal rates
• Monitoring patients and equipment, responding to alarms, and adjusting treatment
• Responding appropriately to dialysis-related emergencies
• Disinfecting dialysis supplies and sanitizing equipment
• Communicating emotional, medical, psychosocial, and nutritional concerns to the registered nurse and working with them to ensure patient needs are met
• Cannulating patients and needle removal and aftercare
• Collecting blood samples
• Maintaining a clean and safe environment for patients

Unit Assistant - Beth Abraham Center for Rehabilitation and Nursing - Bronx, NY

(2020-04 - 2020-06)

• Provided assistance as needed with serving meals and assisted feeding
• Transported Residents as needed
• Provided one on one with residents and observed residents for safety measures
• Answered call bells and report to the nurse the resident's needs
• Answered phone calls and assisted families with getting in contact with their loved ones
• Assisted Nurses and Aides with errands and tasks such as cleaning, retrieving equipment and making sure unit was well stocked with supplies
• Made and cleaned unoccupied resident beds and tidy resident rooms and bathrooms
• Assisted the therapists with group activities
• Assisted with housekeeping duties such as additional disinfecting measures to keep everyone safe
• Recreational activities for residents
• Helped to keep a smile on residents faces and provided a positive and upbeat attitude during the Covid-19 crisis when help was needed the most

Visa Processing Officer - Cox and Kings Global Services

(2017-08 - 2018-08)

• Document scrutiny and collection of applications and passports for visa processing
• Insuring to document all passports in organized spreadsheets to ensure nothing gets lost
• Ensure entire visa process is completed within mandated turn around time
• Data entry, filing and file retrieval
• Submission of passports and visa applications to embassies and consulates for processing
• Answering phones and email inquiries and assisting clients with application preparation
• Shipping completed passports and visas back to clients, keeping an organized spreadsheet of all tracking numbers to ensure nothing gets lost
• Preparing and submitting expense reports to the accounting office
• Updating customer files with accurate notes and contacting clients to resolve issues within documentation

Associate/Shift Supervisor - Rite Aid

(2015-01 - 2017-08)

Delivered excellent customer service by greeting and assisting each customer.

• Stocked and restocked inventory when shipments were received
• Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
• Responded to telephone inquiries by providing quality service to customers and associates
• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems quickly and avoid escalation of issues
• Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
• Scanning in vendors and receiving invoices
• Successfully assisted customers with product selections and purchases, me-service transactions
• Achieved daily sales goal by cross selling and promoting additional products and services
• Built relationships with customers by asking questions and utilizing effective listening skills
• Multi-tasked between assignments, computer screens, and computer applications to complete all daily tasks
• Write order supply requests to replenish merchandise
• Trained new employees on basic customer service techniques and procedures
• Collaborated with managers, team members, and vendors to achieve the company's goals
• Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism
• Practiced in customer relations, sales and inventory control
• Demonstrated skills in improving store operations, increasing sales, and reducing costs
• Maintain daily record of all transactions and generate reports for store manager
• Motivate sales employees to improve morale, performance, and store revenue

Housekeeper/Babysitter - Gina Fredericks

(2011-01 - 2015-08)

• Performed various duties among which preparing, serving and feeding meals to three children, one who has special needs
• Assisting them bathe and dress themselves
• Often did laundry and cleaned rooms daily
• Took children out for walks and played games all while maintaining a safe environment

Cashier - McDonald's

(2010-06 - 2010-12)

• Operated cash register and frequent guest cards
• Provided great customer service for about 300 customers on each shift
• Restocked condiments and napkins and maintained clean workplace
• Assisted customers with questions and product selections

Valley Central High School (2009-06 - 2009-06) New York, NY