Bryan Herrera

Results-driven Certified Pharmacy Technician with nearly three years of experience in high-volume retail and independent pharmacy settings. Proven expertise in prior authorization intake, insurance workflow optimization, and identifying prescription barriers before pharmacist review. Highly proficient in ICPlus and WinPharm with a strong background in Medicare, Medicaid, and third-party claims.

Adept at managing complex data entry with exceptional accuracy and maintaining HIPAA compliance. A bilingual communicator with a technical background in cybersecurity, I am prepared to work independently in a remote environment to ensure timely patient access to therapy through rigorous insurance criteria analysis and provider coordination.

Pharmacy Technician - Walgreens

(2024-07)

• Process prescriptions using ICPlus while reviewing patient information, medication details, prescriber instructions, refill requests, and insurance-related information for accuracy.
• Assist with prescription intake, data entry, refill processing, medication preparation, and patient communication in a fast-paced retail pharmacy environment.
• Apply medication knowledge to identify potential prescription issues, missing information, unclear directions, or inconsistencies prior to pharmacist review.
• Support patients with prescription status updates, medication availability, refill needs, insurance coverage questions, and pharmacy procedures.
• Use familiarity with Medicare, Medicaid, and third-party insurance workflows to help resolve routine prescription processing barriers.
• Communicate professionally with pharmacists, patients, and pharmacy team members to support timely prescription fulfillment and issue resolution.
• Maintain patient confidentiality and follow pharmacy policies, legal requirements, safety standards, and HIPAA-related expectations.
• Demonstrate strong accuracy, adaptability, and prioritization while managing competing pharmacy tasks and patient needs.

Pharmacy Technician - Medicine Cabinet Pharmacy

(2023-04 - 2023-12)

• Processed prescriptions using WinPharm in an independent pharmacy setting, including prescription typing, patient profile updates, refill processing, and medication-related data entry.
• Reviewed prescriptions for accuracy and helped identify potential errors, missing information, or concerns before pharmacist verification.
• Assisted patients with medication-related questions, prescription updates, insurance concerns, and general pharmacy support.
• Developed strong familiarity with brand and generic medications, common therapeutic uses, pharmacy workflow, and patient-centered service.
• Supported daily pharmacy operations through prescription organization, inventory awareness, customer communication, and coordination with pharmacists.
• Handled sensitive patient and prescription information with accuracy, discretion, and professionalism.

Crew Member - Five Guys

(2022-06 - 2023-02)

• Provided efficient service in a high-volume environment while maintaining professionalism, accuracy, and composure under pressure.
• Communicated clearly with customers and team members to complete orders accurately and resolve issues quickly.
• Built transferable skills in time management, teamwork, adaptability, and fast-paced task prioritization.

Bachelor of Science - Homeland Security, Emergency Preparedness, and Cybersecurity - University at Albany, State University of New York (2024-05)