Rose Daniel

Hospitality operations professional with 7 years of progressive experience supporting hotel operations, guest service excellence, and daily property performance. Demonstrated ability to support front office leadership, maintain brand standards, drive guest satisfaction, and assist with cross-department coordination. Known for strong decision-making, conflict resolution, and team support in high-volume environments.

Experienced working alongside leadership teams to maintain operational efficiency, cost awareness, and service quality. Currently expanding regulatory and technical knowledge through Pharmacy Technician training, strengthening compliance, documentation accuracy, and process discipline. Actively pursuing advancement into Assistant General Manager or General Manager level leadership roles.

Guest Services / Housekeeping - Holiday Inn - Crestwood, IL

(2025-07)

• Support daily hotel operations across guest services and housekeeping to ensure consistent guest satisfaction.
• Assist in maintaining brand cleanliness standards and operational readiness.
• Collaborate with leadership to resolve guest service challenges and maintain positive guest experiences.
• Monitor supply usage and support cost-conscious inventory practices.
• Identify and escalate maintenance or safety risks to protect property standards and guest safety.
• Contribute to team productivity and service efficiency during high occupancy periods.

Front Office Manager - Holiday Inn - Countryside, IL

(2024-07 - 2024-08)

• Supported front office daily operations including guest flow, service delivery, and issue resolution.
• Assisted with staff coordination and workflow prioritization during peak demand periods.
• Helped lead service recovery efforts for escalated guest concerns.
• Partnered with housekeeping and maintenance to maintain room readiness and operational efficiency.
• Reinforced company service standards, policies, and compliance expectations.

Caregiver - Health Care Plus - South Holland, IL

(2022-04 - 2024-07)

• Delivered high-quality client care while maintaining strict regulatory and documentation compliance.
• Built trust with clients and families through strong communication and service reliability.
• Maintained detailed records aligned with healthcare policy and safety standards.
• Assisted with supervised medication support and health monitoring documentation.

Front Desk / Guest Services - Crowne Plaza - Burr Ridge, IL

(2012-08 - 2022-06)

• Supported high-volume front desk operations including guest services, reservations, and service recovery.
• Built strong guest loyalty through professional service and relationship-building.
• Assisted in onboarding and training new front desk team members.
• Supported property operations during peak seasons, group bookings, and special events.
• Maintained brand service standards and operational consistency across shifts.

Pharmacy Technician Program - Stepful (2026)

Associate Degree - Business & Accounting - Southern New Hampshire University (2025)