Majd Malaeb

Critical infrastructure and HVAC professional with 6+ years of experience supporting mission-critical facilities and advising residential customers on heating, cooling, and indoor air quality solutions. Skilled in HVAC, UPS, generators, electrical systems, building management systems, preventive maintenance, alarm response, vendor coordination, operational documentation, and consultative technical sales.

Critical Infrastructure Engineer at DataBank (2025-07 – Present)

• Monitor mission-critical facility systems, including HVAC, UPS, generators, electrical equipment, and building management systems; respond promptly to alarms and operating issues.
• Coordinate vendors during scheduled maintenance and repairs to support safe execution, reliable operations, and facility uptime.
• Perform preventive maintenance support, routine inspections, and issue escalation across critical infrastructure systems.
• Maintain accurate operational logs, maintenance records, and facility documentation for shift continuity and compliance.
• Communicate system status, active work, and emerging concerns to internal teams and service partners.
• Assist with troubleshooting and corrective actions to restore equipment performance and minimize operational risk.

HVAC Sales Consultant at Horizon Services (2020-01 – 2025-06)

• Consulted residential customers on furnaces, heat pumps, indoor air quality products, and energy-efficient HVAC solutions.
• Prepared estimates and clearly presented equipment options, financing plans, warranties, and installation considerations.
• Built strong customer relationships and supported sales goals through consultative selling, responsive follow-up, and needs-based recommendations.
• Coordinated project details and customer handoffs with installation teams to support smooth execution and customer satisfaction.
• Followed up after installation to address customer questions, reinforce product value, and support long-term satisfaction.
• Maintained accurate customer notes, estimates, and sales activity in CRM systems.

High School Diploma – Clarksburg High School

HVAC Certification in HVAC – Lincoln Technical Institute