MasterchacooLLL 0

Self-directed systems and infrastructure builder focused on Linux, package management, developer tooling, desktop systems, and practical automation. Learns by building real tools, reading upstream code, debugging unfamiliar stacks, and pushing projects until the system behavior is understood.

Background combines hands-on IT support, Linux infrastructure, virtualization, hardware troubleshooting, and public open-source projects in Rust, C, Bash, Nix, Lua, and Python. Strongest in roles involving deep troubleshooting, ownership of messy technical problems, user support, automation of repetitive work, and tools that make systems easier to operate.

Systems Engineer / IT Support Technician - Self-employed - Remote / St. Louis, MO

(2020-10)

• Designed and operated Proxmox-based infrastructure supporting 50+ workloads, including Git hosting, CI/CD systems, databases, backup services, internal tools, and test environments.
• Managed mixed Linux and Windows environments across small-business and independent client settings, handling workstation setup, system recovery, account administration, hardware issues, and network troubleshooting.
• Managed ZFS-backed storage with snapshots, replication, and recovery-oriented workflows for data integrity.
• Reduced repeat setup and provisioning time from 1-4 hours to about 30 minutes by building Ansible, Nix, Bash, and Python automation.
• Implemented segmented networking patterns with VLANs, WireGuard, and reverse proxies to support multi-service environments.
• Built and maintained monitoring and observability stacks with Prometheus and Grafana to improve visibility into system behavior and failures.
• Supported approximately 100+ users across mixed environments, translating technical issues into clear fixes, documentation, and post-resolution guidance.
• Performed hands-on device repair and deployment work, including OS installs, driver setup, laptop repairs, component replacement, printer/scanner setup, and network equipment configuration.
• Improved client workflow and database processes, reducing manual coordination overhead and making routine operational work easier to track.

Field Technician - Internet & Network Services - Spectrum / Charter Communications

(2025-01)

• Installed and configured residential internet equipment at customer locations.
• Troubleshot connectivity, signal, hardware, and setup issues in the field.
• Walked customers through setup and basic troubleshooting in plain language.
• Built practical field experience with customer-facing support, network validation, and onsite service constraints.

High School Diploma - Engineering & Robotics, Aviation Maintenance - Gateway STEM High School (2024-05)