Makara Peters

Processed insurance claims and billing statements for a high-volume medical practice Verified accuracy of patient information, insurance coverage, and claim details to ensure timely reimbursement Utilized electronic billing software to submit claims electronically and track payment status

Insurance Biller - Clear Lakes Dental - Richfield, MN

(2025-08)

• Processed insurance claims and billing statements for a high-volume medical practice
• Verified accuracy of patient information, insurance coverage, and claim details to ensure timely reimbursement
• Utilized electronic billing software to submit claims electronically and track payment status
• Investigated and resolved claim denials or discrepancies by communicating with insurance companies and healthcare providers
• Maintained up-to-date knowledge of insurance regulations, coding guidelines, and reimbursement policies
• Reviewed medical records and documentation to ensure proper coding for accurate claim submission
• Collaborated with healthcare providers to obtain necessary documentation or additional information for claim processing
• Managed accounts receivable by reconciling payments, following up on outstanding balances, and resolving payment discrepancies
• Assisted patients with inquiries regarding their insurance coverage, explanation of benefits (EOB), or billing concerns
• Ensured compliance with HIPAA regulations when handling sensitive patient information during the billing process
• Participated in regular meetings or trainings related to changes in insurance policies or industry updates
• Assisted patients in understanding their insurance benefits, coverage limitations, and out-of-pocket expenses

General Manager - Holiday Stationstores - New Hope, MN

(2022-07)

my tasks as a manager listed below.

• Process daily, weekly, monthly paperwork
• Improved store audit scores 20%
• Can work well with any team
• Help team with training
• Monthly meetings
• Excellent customer service (Average 800 customers a day.)
• I oversee 14 people
• Schedule - digital scheduling of 14 people
• Closing and opening registers
• Cash deposits, work with an armored car service
• Interviewing new possible candidates
• Write ups
• Order inventory and work with vendors to stock 800sq ft. Store
• computer skills
• Phone calls

Crew Member - Crisp & Green - Maple Grove, MN

(2021-09 - 2021-12)

• Worked in a fast paced environment
• Handled customer care
• Greeted customers
• Operated the cash register team member performing cashier duties, product assistance and cleaning

Crew Member - Chipotle Mexican Grill - Minnetonka, MN

(2021-06 - 2021-09)

Prepare food, cash register, clean, and customer service.

Babysitting - Independent - Brooklyn Park, MN

(2020-05 - 2020-09)

Cared for an autistic child between the age of 4-5

High school diploma or GED (2019-09 - 2023-05)

Upper secondary education