Makenzie Raybuck

Dynamic and highly reliable professional with extensive experience in customer service. Proven ability to enhance client satisfaction through strong multitasking and effective communication. Skilled in cash register operation and fostering teamwork, consistently creating a welcoming environment that drives sales and builds lasting customer loyalty.

Insurance Agent - McCutcheon Insurance - Green, OH

(2026-04)

• Guided clients in selecting tailored insurance coverage to meet specific needs.
• Educated customers on policy benefits and coverage options available to them.
• Performed policy reviews to enhance customer satisfaction and ensure regulatory compliance.
• Handled claims processing while facilitating clear communication between clients and adjusters.
• Developed and maintained strong relationships with clients through regular follow-ups.
• Utilized Ezlynx software for insurance management tasks.

Bartender - Town Tavern

(2024-09 - 2026-04)

• Served high customer volumes during special events, enhancing guest experience and driving repeat business.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained cleanliness and organization of the bar area and well-stocked to meet customer needs.
• Elevated customer satisfaction by delivering excellent service and expertly crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Hairstylist - The Emerald - Green, OH

(2024-09 - 2025-04)

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Maintained up-to-date knowledge of hair trends and techniques, enhancing client fashion and satisfaction.
• Guided customers on product selection to optimize benefits for their hair care.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Educated customers on products to maximize benefits.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
• Promoted salon specials and discounts via social media, driving increased bookings and attracting new clients.

Hairstylist - Bellezza Avanti Spa/salon

(2023-09 - 2024-09)

• Maintained cleanliness of workspace to create safe, welcoming environment for clients.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Processed payments and entered sales in register, facilitating prompt customer service.
• Coordinated customer appointments to ensure efficient service delivery and rearranged individual time slots to meet demand.
• Scheduled customer appointments and optimized time slots to accommodate demand.
• Processed payments, entering sales in register for prompt customer service.

Assistant Manager - Rue 21

(2022-05 - 2022-08)

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, organized store environment, enhancing customer satisfaction.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, improving accuracy and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Increased sales through strategic merchandising and targeted promotions.

Key Holder - Dry Goods USA

(2021-04 - 2022-04)

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Oversaw store operations, managing cash drawer counts, equipment reviews, and staff supervision to ensure smooth daily functions.
• Cleaned floor area after store hours to ensure safety and cleanliness for customers, wiped windows and fixtures after closing to maintain organized and tidy store.
• Supported team by assisting with various cleaning tasks to maintain store standards, by performing various cleaning tasks, managing cash registers, and merchandising products.
• Assisted customers in locating specific items to enhance their shopping experience, in quickly locating specific items, enhancing overall client satisfaction.
• Engaged with customers to build rapport and foster loyalty, contributing to increased sales.

Bachelor - Business Administration And Management - Kent State University

License - Cosmetology - Paul Mitchell The School Twinsburg, OH

A.D. Banker - Insurance Agent Property And Casualty