Malal Noori

Detail-oriented administrative professional with 7+ years of experience supporting office operations, customer-facing services, and cross-functional teams in fast-paced environments. Proven ability to manage scheduling, data accuracy, documentation, and professional communications with discretion and efficiency. Seeking an administrative or office coordinator role where strong organizational skills, reliability, and service excellence contribute to smooth daily operations and business success.

Customer Service Agent at EgyptAir (2023-04 – Present)

• Delivered exceptional customer service, managing ticketing and reservations for over 300 passengers daily.
• Coordinated with multiple departments to ensure smooth operations for boarding and baggage handling.
• Demonstrated proficiency in problem-solving and working under pressure in a fast-paced environment.
• Developed strong communication skills and customer relationship management.

Teacher Assistant at The Learning Village Montessori (2022-03 – 2022-09)

• Helping children who need extra support to complete tasks.
• Supporting teachers in managing class behavior.
• Helping teachers to plan learning activities and complete records.
• Assisting students with assignments or difficult concepts.
• Maintaining communication with parents, staff, and faculty regarding the progress of the student.

Administrative Assistant and Interpreter at American Medical Center (2016-01 – 2021-12)

• Streamlined administrative operations, managing data entry, correspondence, and appointment scheduling.
• Played a critical role as an interpreter, facilitating communication across diverse stakeholders.
• Coordinated and verified sensitive documents, ensuring accuracy and compliance with standards.
• Developed organizational and multitasking skills by managing office operations and finance tasks.
• Answer the calls from Afghan national applying for the SIV medical examination. Attend to all the inquiries and control of all SIV medical and requirements for their medical examination.
• Maintain daily collection datasheet and reporting to chief finance officer.
• Maintaining and updating customer database with current and past information Preparing invoicing of daily inbound customers.
• Verify all applicant's vital information prior to booking them appointment. this includes checking if the entire requirement needed is present such as: copy of passport as their main identification card, official letter from the consular section of US EMBASSY and all other documents necessary for the medical examination.
• Work along with the security department to ensure that all the document presented by all the documents presented by all scheduled applicants are all pre-screened and verified prior to their appointment.
• Manage calendar of schedule for all the confirmed SIV medical appointments.
• Assist panel physicians, lead nurse, managers and employees for the final counterchecking and quality assurance control of all SIV medical examinations final medical reports.

Program Assistant at Mercy corps (NGO) (2015-07 – 2015-12)

• Hold full accountability for all office operations and monitor overall work.
• Assist office staff in maintaining clients' files and databases.
• Handling the payment collection and payment reports.
• Prepares monthly and quarterly reports.
• Maintain utmost discretion when dealing with sensitive topics.
• Manage travel and expense reports for department team members.
• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
• Recorded, transcribed, and distributed minutes of meetings.
• Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.
• Calculated hours and submitted payroll to ensure timely distribution of funds.
• Reviewing of PA, BOQ.TA.
• Reviewing of M and E matrix.
• Coordinating with the logistic departments, office, and field requirements.
• Updates filling systems.

Bachelor of Business Administration in Human Resources – Mushal University (2016-01 – 2020-12)