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Professional and detail-oriented healthcare professional with over 7 years of experience providing exceptional patient and customer service in dental, pharmacy, and wellness settings. Skilled in patient scheduling, insurance verification, medical documentation, HIPAA compliance, phone communication, and maintaining organized records in fast-paced healthcare environments. Recognized for excellent interpersonal skills, professionalism, and the ability to build positive relationships with patients and healthcare teams.

Dental assistant - Comfort Dental

(2025-02)

• Welcome and assist patients while creating a positive and professional experience.
• Answer patient questions and communicate treatment information clearly.
• Maintain accurate patient charts and treatment documentation.
• Verify dental insurance coverage and assist with claims processing.
• Prepare and sanitize treatment rooms following infection control protocols.
• Take dental radiographs and assist dentists during procedures.
• Coordinate efficiently with providers and office staff in a fast-paced practice.

Esthetician / LMT - Intuition Spa & Wellness

(2023-05)

• Conduct client consultations and maintain accurate treatment documentation.
• Schedule appointments and educate clients on treatment plans and home care.
• Deliver exceptional customer service while building long-term client relationships.
• Maintain detailed SOAP notes and confidential client records.
• Recommend products and services based on individual client needs.

Esthetics Instructor - Erie 1 Boces

(2024-09 - 2025-03)

• Scheduled appointments for the student clinic.
• Managed client bookings and maintained organized records.
• Delivered classroom and hands-on instruction to students.
• Developed lesson plans and prepared students for state licensing exams.
• Communicated effectively with students, clients, and faculty.

Pharmacy Technician - Walgreens

(2018-11 - 2023-01)

• Provided excellent customer service to patients in a high-volume pharmacy.
• Answered multi-line phones and directed calls appropriately.
• Entered prescription and patient information accurately.
• Maintained HIPAA compliance and patient confidentiality.
• Processed insurance claims and resolved billing issues.
• Worked with Medicare, Medicaid, Fidelis, Blue Cross Blue Shield, Independent Health, and other insurance providers.
• Assisted with prior authorizations and insurance rejection resolution.
• Collaborated with pharmacists to ensure efficient patient care.

Dietary Aide - Elderwood assisted living

(2015 - 2018)

• Assisted residents during meal service while providing compassionate customer service.
• Served meals according to physician-ordered dietary restrictions.
• Maintained cleanliness and organization of dining areas.
• Prepared dining rooms before and after meal service.

Licensed Practical Nursing Program - Nursing - Erie 1 BOCES (2027)

Certificate - Massage Therapy - Trocaire College (2024-06)

Certificate - Esthetics - Erie 1 BOCES (2021-11)

High School Diploma - Biochemical Science Program - Hutchinson Central Technical High School (2018-06)