Squad Leader at RIP Security (2024-07 – Present)
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
- Provide private investigation services upon request.
- School Resource Officer
- School Security Supervisor
- Apart of daily operations team
- Apart of the Sales team
Customer service at PNC Bank (2015-01 – 2024-06)
- Provide service for clients account information
- Concierge for PNC clients and employees
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Provided quality customer service to earn satisfaction ratings of 98%.
- Concierge for PNC
Access control at Allied Universal Security Services (2014-03 – 2024-06)
- Monitor and patrol the post
- Sign visitors in and out of the buildings
- Interim supervisor
- Team lead
- Managed physical security enhancements including access control systems, CCTV installations, and perimeter protection measures.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
Doctor appt scheduler at AHN (highmark) (2023-02 – 2023-05)
- Team assistant lead
- Escalation line member - assist with any escalations that arise from customer service representatives
Unarmed guard at ST moritz security (2023-01 – 2023-02)
- Team lead for guards if they had any questions or inquiries
Customer Service representative for Member Services at Aetna (2017-05 – 2018-01)
- Discuss member benefits and claims inquiry
- Collect payments and help members find in network providers
- Claims adjustor
- Claims supervisor
- Claims team assistant trainer
Customer Service Rep at Convergy's (2016-08 – 2017-05)
- Alarm monitor for alarms across the USA
- Take inbound calls from customers regarding previous orders
- Placed on online and also process orders placed by email and Contact delivering drivers if the customer has not received their Order in an appropriate timeframe
