Malik Pettus

Energetic and collaborative leader with strong ability to motivate and guide teams towards achieving common goals. Possesses deep understanding of strategic planning and conflict resolution, coupled with strong problem-solving and communication skills. Committed to driving team success through effective coordination and supportive leadership.

Squad Leader at RIP Security (2024-07 – Present)

• Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
• Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
• Operated mobile Incident Command Center vehicle.
• Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
• Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
• Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
• Maintained high morale within the squad by fostering a positive and supportive work environment.
• Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
• Provide private investigation services upon request.
• School Resource Officer
• School Security Supervisor
• Apart of daily operations team
• Apart of the Sales team

Customer service at PNC Bank (2015-01 – 2024-06)

• Provide service for clients account information
• Concierge for PNC clients and employees
• Provided exceptional customer service by addressing concerns promptly and professionally.
• Provided quality customer service to earn satisfaction ratings of 98%.
• Concierge for PNC

Access control at Allied Universal Security Services (2014-03 – 2024-06)

• Monitor and patrol the post
• Sign visitors in and out of the buildings
• Interim supervisor
• Team lead
• Managed physical security enhancements including access control systems, CCTV installations, and perimeter protection measures.
• Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.

Doctor appt scheduler at AHN (highmark) (2023-02 – 2023-05)

• Team assistant lead
• Escalation line member - assist with any escalations that arise from customer service representatives

Unarmed guard at ST moritz security (2023-01 – 2023-02)

• Team lead for guards if they had any questions or inquiries

Customer Service representative for Member Services at Aetna (2017-05 – 2018-01)

• Discuss member benefits and claims inquiry
• Collect payments and help members find in network providers
• Claims adjustor
• Claims supervisor
• Claims team assistant trainer

Customer Service Rep at Convergy's (2016-08 – 2017-05)

• Alarm monitor for alarms across the USA
• Take inbound calls from customers regarding previous orders
• Placed on online and also process orders placed by email and Contact delivering drivers if the customer has not received their Order in an appropriate timeframe

High School Diploma – Urban Pathways (2012-06)