Manual Abraham

• MCA, MBA & MS with 14 years of experience in health insurance, general insurance and core banking domain.
• Certified Sales force business analyst, acting as a liaison between business, management and implementation teams
• Strong experience in gathering & documenting business requirements, overseeing various stages of development, evaluation of product progress, Requirement Engineering Process and handling change requests.
• Experience in preparing product roadmap, defining product vision, manage product backlog & sprint backlog.
• Experience in agile scrum and SAFe Framework with strong experience in agile software delivery process.
• Experience in Preparing different types of Business documents such as Blue print, BRD, FRD, SSD, Use case Description Document, Release planning document and Requirement tractability matrix.

13+ YEARS PRODUCT DEVELOPMENT/MODERNIZATION/MICRO SERVICES experience in various systemsdevelopment such as

Enrollment system (HIX &

• Retail, Group, CHIP, Medicaid, MCO’s)Claim Adjudication System (Retail, Group, CHIP, Medicare, Medicaid)Revenue Cycle Management (RCM) &

• Claim tracking SystemProvider contract &

• Master Data Management (MDM) systemPopulation Health Management &

• Utilization Management systemCare Management &

• Case Management systemsMember &

• Provider portals, BI DashboardsEHR Integration to UM Patient 360 Product IPClinical Registry Platform, Content Management Systems, ChatBotClaim creation system (auto, property, commercial insurance)Claim handling system (auto, property, commercial insurance)Provider Management system (all types of providers)

Education Details:

PeriodCourse%University/Board08/2020 – 07/2022M.Sc. Psychology78SINGHANIA UNIVERSITY05/2012 – 02/2016MBA76SIKKIM MANIPAL UNIVERSITY08/2006 – 01/2011MCA78SIKKIM MANIPAL UNIVERSITY08/2001 – 07/2004B.Sc IT74SIKKIM MANIPAL UNIVERSITY06/1999 – 03/2001+2/Plus Two61BOARD OF EDUCATION, KERALA06/1998 – 03/199910th/Metric78BOARD OF EDUCATION, KERALA