Cheyenne Petzold

Highly motivated Business Analyst with 3+ years of experience on Project Management and Life Science. Expertise in requirements elicitation, process improvement, and data analysis. Skilled in collaborating with cross-functional teams to deliver projects on time.

INFOSYS Remote

Technology Analyst Nov 2023 - Present

Senior Associate Analyst Sep 2022 - Nov 2023

• Functional Consultant and Business Analyst for Pfizer
• Recognized for exceptional performance and dedication, leading to promotion from Salesforce Administrator to Business Analyst.
• Led Salesforce projects from requirements gathering through implementation, leveraging JIRA and Confluence to track key performance indicators and ensure project success.
• Demonstrated exceptional organizational, written, and verbal communication skills in a stakeholder-facing role, facilitating effective collaboration for Cross-Functional Stakeholder groups.
• Conducted comprehensive stakeholder interviews and workshops to gather detailed requirements, ensuring alignment with business objectives.
• Performed in-depth analysis of existing business processes, identifying areas for improvement and recommending optimized solutions to enhance efficiency and effectiveness.
• Facilitated User Acceptance Testing (UAT) sessions, ensuring that deliverables met business needs and quality standards before deployment.

• Tier 2 Help Desk for Vantage Service Operation Team for Novartis
• Demonstrated expertise in Salesforce administrative tasks (user setup, profile management, data imports, and system configuration), Data Management, and User Support and Training.
• Proactively addressed client reported issues and requests by efficiently managing tickets on the ServiceNow platform, consistently delivering timely and effective resolutions.

Administrative Assistant May 2021 - Aug 2021

• Organized and standardized five years' worth of client data received from multiple third parties using advanced Excel techniques, ensuring data consistency and accuracy.
• Trained team members on advanced Excel functionalities, enhancing overall data management capabilities within the department.
• Implemented data management best practices in Excel, resulting in improved data integrity and enabling the team to better capitalize on potential client opportunities.

Graduate Teaching Assistant Aug 2020 - May 2021

• Conducted instruction for college-level courses in Algebra, Pre-Calculus, and Introduction to Statistics, catering to an average class size of 25 students both in-person and remotely (Zoom).

• Aided clients of various skill levels on how to effectively use Microsoft Office applications, including Word, Excel, and PowerPoint, and tailored instruction to meet individual learning styles and needs.

• Salesforce Certified Administrator
• Scrum Alliance Certified ScrumMaster®
• Trinity College Business Analysis for Digital Transformation

• Salesforce Certified Business Analyst
• Google Data Analytics
• eCornell Machine Learning Foundations

MONTCLAIR STATE UNIVERSITY Montclair, NJ

Master’s Degree, Mathematics 2020-2021

GPA 3.9/4.0 (Graduated Summa Cum Laude)

Bachelor’s Degree, Mathematics; Concentration Statistics 2016-2020

GPA 3.9/4.0 (Graduated Summa Cum Laude)