Mar Dcruz

Bilingual mortgage banking professional with experience in banking and finance, specializing in residential lending. Demonstrates success in driving consumer asset growth through strategic management of personal and business accounts. Known for cultivating confidential and trusted relationships with clients and internal team, while consistently delivering high-quality service in a fast-paced, high-volume environment.

Advocate for engaging in the community and building strong trusted relationships.

Community Mortgage Loan Officer • Full-time at Enterprise Bank & Trust (2024-07 – 2026-09)

Managed production of mortgage referrals and residential mortgage applications throughout the Arizona market. Oversaw mortgage loan production and referral activity for 11 banks branches across the Arizona territory.

• Prequalified clients for home purchase and mortgage refinancing based on their financial needs and lending qualifications.
• Built and maintained strong relationship with customer, title agents, real estate agents, branch teams and internal business partners.
• Maintained consistent communication throughout the mortgage process to help provide a positive client experience.
• Developed new business though local Chamber of Commerce events, business networking groups, and community relationships.
• Partnered with banking teams to identify mortgage opportunities and support overall client relations growth.

Center Director • Full-time at Life More Abundantly Pregnancy & Family Resource Center (2022-08 – 2024-07)

• Lead the team of 8 volunteers with mentorship and ongoing training for client engagement.
• Served as first point of contact with all clients.
• Community outreach to collaborate with churches and local community leaders.
• Trained volunteers for ongoing excellence of service to our clients.
• Committed to weekend volunteer events for promoting the Health Center.
• Continuous training day to day programs and center management for family centers operation and responsibilities.

Client Coordinator III • Full-time at Taylor Morrison Home Funding (2016-09 – 2022-08)

Processed residential loans for a home builder environment while managing a pipeline of 100+ loans.

• Consistently supported loan closings while maintain strong customer service and positive customer experiences.
• Processed Conventional, FHA, and VA. mortgage transactions.
• Reviewed and analyzed borrower income, assets, credit report, appraisal, title documentation, Flood policy and Homeowners insurance coverage.
• Maintained knowledge of changing lending requirements and guidelines to support accurate and complaint loan processing.

Psychology, and finance – Waubonsee Community College (2001-08 – 2015-06)