Mara Carrillo

Dental Biller - Streamline Dental Solutions - Las Vegas, NV

(2024-12 - 2026-06)

• Managed the full dental revenue cycle for multiple dental offices, including insurance and patient accounts receivable (A/R), claim submission, payment posting, denial resolution, and account reconciliation.
• Utilized CareStack, Denticon, and Dentrix, practice management software to manage billing operations, process insurance claims, maintain patient records, and ensure accurate financial reporting.
• Verified patient insurance eligibility and benefits while preparing and submitting electronic insurance claims to maximize reimbursement.
• Monitored insurance and patient A/R, audited accounts for accuracy, resolved billing discrepancies, and prepared delinquent accounts for collection agency submission when necessary and a timely manner.
• Generated and distributed patient statements, responded to billing inquiries, and assisted patients with payment arrangements and account resolution.
• Processed virtual credit card payments from Dental insurances for multiple dental offices using Authorize.Net and NexHealth, ensuring accurate payment application and reconciliation.
• Coordinated enrollment and maintenance of Electronic Funds Transfer (EFT) and direct deposit with insurance carriers to streamline payment processing.
• Prepared and submitted weekly deposit summaries for all affiliated dental offices, providing accurate financial reports to the company accountant.
• Compiled and presented monthly office performance reports during team meetings, analyzing production, collections, A/R trends, and key financial metrics to support operational decision-making.
• Occasionally assisted the NPC department with scheduling patient appointments and collaborated with dental office teams to support efficient practice operations and deliver excellent customer service.
• Utilized Basecamp to communicate with cross-functional teams, coordinate projects, assign tasks, and ensure timely completion of billing initiatives.
• Maintained compliance with HIPAA regulations, insurance payer guidelines, and company policies while handling confidential patient and financial information.
• Demonstrated exceptional attention to detail, analytical problem-solving, and the ability to manage a high-volume workload across multiple office locations while consistently meeting deadlines.

Dental Billing Specialist - Streamline Dental Solutions | Silver State Smiles

1 year, 5 months

Dental Assistant - Preferred Family Dentistry - Las Vegas, NV

(2022-01 - 2024-11)

During my time of employment at Preferred Family Dentistry, I was a chairside assistant to Dr. Jafarifar. My daily tasked consisted of

• Teeth Polishing & Flossing, OHI
• Taking Digital X-rays (FMX, Periapical, Bitewings, PANO)
• Proper Equipment Maintenance (Autoclave, Ultrasonic, Suction lines, Handpieces)
• Keep track of/ Order Inventory
• Instrument sterilization

Dental Office Receptionist - Shiraz Dental - Las Vegas, NV

(2020-10 - 2024-11)

My responsibilities on a day to day basis is what usual dental office "front desk" does including the following but not limited to,

• Checking-in & checking out patients
• Verifying Insurances (PPO, Medicare Advantage, Dual Medicaid, Culinary)
• Submitting dental claims & pre-auths
• Run monthly reports (New pts, trt pending, recall, claims ageing. Etc.)
• Obtain/process Patient payment
• Treatment planing & helping pt understand treatment and payment options
• Translate / fluent in Spanish
• Schedules & maintain proper outlook on cases out at laboratories (crowns, partials etc.)

Dental Office Manager - Archer Dental - Chicago, IL

(2016-08 - 2020-05)

I was responsible for maintaining a productive and fluent work schedule for our dental team of 2 general dentists who also performed orthodontic treatment, 1 hygienist, and 1 Endodontist including 3 Dental assistants.

• Welcome New and existing patients (register patients)
• Verify Dental Insurance Benefits (PPO/Medicaid)
• Obtain/process Patient payments. Co-Pays, deductibles
• Bill dental Claims to insurance companies (Paper, E-claims with attachments)
• Schedule our Patients accordingly (Re-Call's, Post-Op, Endo, Implants, Ortho, Limited etc.)
• Respond and attend to our Social media Platforms (Facebook, WIX, Instagram, Snap Chat, TikTok)
• Answered phones
• Scanned documents per day and logged them into computer system to keep accurate digital records
• Keep track of all Office Invoices that need to be paid on a monthly basis (Dental Lab Charges, Comcast, ComEd, MedPro waste etc.)
• Create Monthly reports per provider

Dental Assistant - Archer Dental - Chicago, IL

(2016-09 - 2017-02)

I worked alongside Dr. Zhadovich as his chairside assistant. The software I used was DentiMax.

• Teeth Polishing
• SRP/ FMD/Periodontal Maint
• Digital X-rays (FMX, Periapical, Bitewings, CBCT, PANO)
• Composite fillings
• Extractions/ Surgical Extractions
• Root Canal therapy
• Crown prep
• Alginate Impressions
• Pour & Cast Impressions
• Proper Equipment Maintenance (Autoclave, Ultrasonic, Suction lines, Handpieces)
• Keep track of/ Order Inventory

Janitor/Maintenance - ABM - Chicago, IL

(2015-04 - 2016-10)

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Collaborated with team members to coordinate cleaning schedules for optimal efficiency
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Managed waste disposal in accordance with company policies and regulations

Dental Assistant - Lavergne Dental - Cicero, IL

(2012-05 - 2014-08)

My skills allowed me to perform chairside dental assistant for a variety of dental procedures along with assistance in the reception area. my duties and responsibilities went as followed:

• Complete sterilization of room
• Tray/procedure Set-up
• Take proper X-rays (Bitewings, Periapical, FMX)
• Develop Film X-rays
• Polish/Sealants
• Amalgam & Composite Fillings
• Root Canals
• Dental Crowns
• Extractions
• Track and Order Inventory
• Answer Phones
• Schedule appointments
• Proper paper chart filing

High School Diploma - J. Sterling Morton East High School (2009 - 2012) Cicero, IL