Marco Macias

Dedicated and customer-focused with experience in the restaurant and customer service industries. Passionate about providing exceptional guest experiences through strong communication, teamwork, and attention to detail. Skilled in handling multiple tasks efficiently in fast-paced environments while maintaining a welcoming and professional demeanor. Bilingual in English and Spanish, with a commitment to continuously grow within the hospitality industry.

Server Assistant - Wolf by Vanderpump - Scottsdale, AZ

(2026-04)

• maintained cleanliness and organization of the dining room, server stations, and kitchen.
• Assisted with opening and closing shift duties including stocking supplies, polishing silverware & glassware, and preparing the dining room for service.
• Anticipated guests needs by refilling water, clearing courses, and assisting with other special requests from the guests.

Server Assistant - Vic & Ola's - Scottsdale, AZ

(2025-08 - 2026-03)

• Delivered food and beverages promptly while maintaining accuracy and presentation standards.
• Maintained clean and organized dining areas and reset tables efficiently during high-volume shifts.
• Supported the team through strong communication, multitasking, and customer service skills.
• Assisted servers with drink refills, food delivery, and restocking supplies during the shift.
• Assisted management with training newly hired server assistants and bussers on table maintenance, food running, and guest service expectations.

Server/cook - Olive Garden - Phoenix, AZ

(2025-01 - 2025-08)

• Delivered attentive and friendly table service in a high-volume, fast-paced environment.
• Accurately took and entered food and beverage orders using POS system.
• Ensured timely delivery of meals and consistently checked in with guests to ensure satisfaction.

Retirement Plan Specialist - Vanguard - Scottsdale, AZ

(2023-03 - 2025-01)

• Utilized multiple software systems to process transactions, troubleshoot account issues, and ensure accuracy.
• Assisted in training and mentoring new hires, equipping them with customer service best practices.
• Developed strong problem-solving and communication skills in a fast-paced, high-stakes environment.

Server - CARLOS O'BRIENS - Scottsdale, AZ

(2018-05 - 2023-03)

• Provided friendly, attentive, and knowledgeable service in a fast-paced, high-volume Mexican restaurant.
• Accurately took customer orders, made menu recommendations, and ensured all food and drinks were delivered promptly and correctly.
• Maintained a thorough knowledge of the menu, including seasonal specials and bar offerings.

High school diploma or GED - Deer Valley High School (2014-08 - 2018-05)